Location: Metro Atlanta, GA (on-site, with frequent local travel to customer sites)
Type: Full-Time, Individual Contributor
About This RoleCognosos is looking for an Account Manager to own and grow our relationship with a flagship enterprise customer in the automotive industry. You will expand adoption across a large, multi-site footprint, identify and close upsell and cross-sell opportunities, and serve as a trusted advisor to executive stakeholders. You'll work closely with Customer Success, Support, Operations, and our technical teams every day to make sure the customer sees measurable value from every deployment.
What You'll Do- Account Growth: Develop and execute a growth strategy to expand adoption across the customer's locations, use cases, and business units.
- Executive Relationships: Build and maintain strong relationships with senior stakeholders to understand their operational goals and position Cognosos as a strategic partner.
- Pipeline Ownership: Own a pipeline of expansion opportunities from qualification to close, consistently meeting or exceeding revenue targets.
- Value Delivery: Track and communicate ROI and business outcomes, including business reviews with customer leadership.
- Account Planning: Build and own a comprehensive account plan for the customer, including stakeholder maps, account health, expansion opportunities, and renewal strategy.
- Relationship Management: Lead regular status meetings and quarterly business reviews, identify new stakeholders, and keep the customer informed.
- Customer Satisfaction: Establish a baseline for customer satisfaction across stakeholders and drive measurable improvement.
- Operations Partnership: Work daily with our Operations and Support teams to manage device inventory, refurbishment, and deployment levels so the customer has what it needs to keep operations running.
- On-Site Presence: Travel to customer locations to understand operations firsthand, support deployments, and strengthen relationships.
- Cross-Functional Collaboration: Partner with Customer Success, Support, and technical teams to resolve field feedback on solution performance and bring customer input into the roadmap.
Benefits and Perks- Competitive salary and commission
- Unlimited vacation
- Full benefits program: health, dental, vision, 401(k) match, life and disability insurance
- Paid parking at our Midtown Atlanta office
- Opportunity for equity participation
- Parental leave
- Company contests and team outings
Requirements
What You'll BringRequired- 8+ years in enterprise account management or sales, with a proven track record of growing revenue within existing accounts.
- Experience managing large, complex, multi-site enterprise customers.
- Exceptional communication, negotiation, and executive engagement skills.
- Familiarity with CRM platforms (such as HubSpot) and structured sales methodologies (such as MEDPICC, Challenger, or SPIN).
- Based in metro Atlanta, with the ability to travel locally up to 50% to customer sites.
Preferred- Automotive, logistics, or manufacturing industry experience.
- Experience at a company selling both hardware and software, including managing hardware inventory or field deployments.
- Comfort with RTLS, IoT, or other hardware-enabled SaaS solutions.
