Job Description
JLL's Experience Management (XM) division curates, implements, and manages unique tenant and guest experiences in office, retail, hotel and residential spaces. The Account Manager is responsible for managing assigned XM accounts to realize the client's vision. A successful Account Manager will be able to manage each account and its employees while visiting the site, as well as while working remotely.
Responsibilities & Job Qualifications:
Operations:
• Manage daily operations for assigned accounts (Community Managers, Event Coordinators, Concierges, Guest Services). Accounts managed will have straightforward services.
• Lead new account launches with oversight from a senior member of the XM platform team, including implementing SOPs, training, KPIs, and program marketing materials
• Oversee contract compliance, staffing, and partnership with HR and Recruiting for each account.
• Conduct regular on-site visits and client check-ins. This may include out-of-state travel.
• Maintain company shared drive with up-to-date contracts, SOPs, documentation and marketing materials, training materials, etc.
• Collaborate with Community Managers on technology improvements for building apps.
Client Relations:
• Understand current client priorities for the account/portfolio.
• Foster strong relationships with client contacts, JLL Regional/Group Managers, and onsite Property Management teams.
• Act as a liaison between vendors and the client.
• Use annual allotted budget for client relationship-building initiatives.
Team Building and Management:
• Supervise staff/managers and ensure policies and procedures are being followed.
• Set goals and objectives in line with those of JLL, Experience Management, the client and the employee's professional growth.
• Address performance concerns and conduct annual reviews.
Manage PTO requests and coordinate coverage for assigned accounts.
Financial Reporting and Budgeting:
• Partner with Finance to complete annual and project budgets.
• Understand and manage contract budgets for each account.
• Review all reports for accuracy before submitting them to the client.
• Approve A/R and A/P invoices for your accounts
• Follow-up with PMs and clients for aging payments
Reporting and Data Analysis:
• Provide reports outlining account metrics, KPIs, and other relevant info.
• Use XM internal and external resources to measure account success.
Sound like you? To apply you need to have:
• Professional demeanor and appearance
• Strong business acumen
• Proficiency in reading budgets, P&Ls, and other financial statements
• Ability to recognize accounting inconsistencies
• Excellent verbal and written communication skills
• Desire and ability to lead-by-example
• Outstanding people skills, including the ability to lead meetings and present to groups
• Ability to be flexible and adaptable
• Strong organizational skills and ability to multi-task
• Ability to meet deadlines
• Ability to think quickly and efficiently when confronted with requests
• Self-starter, motivated, takes initiative, and anticipates needs of others
• General tech-savviness, specifically MS Office applications, iOS applications
• Ability to analyze data and explain data visualizations
• Treats all team members with respect and dignity
• Ability to stay positive in ever-changing circumstances
Education and Experience:
• Bachelor's degree in business, Hospitality, Marketing, or related field is preferred
• Minimum of 5 years' experience in luxury hospitality, event planning, high-end retail, fine dining, property management or related field
• Minimum of 2 years' management experience for hourly and salary level employees
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:95,045.00 - 95,045.72 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:Remote -Washington, DC
Job Tags:If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Accepting applications on an ongoing basis until candidate identified.
