Account Manager

Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, marketing, or a related field
  • 5+ years of experience in account management or business development
  • Proven track record of building and maintaining client relationships
  • Strong communication and interpersonal skills
  • Familiarity with CRM software and sales tracking tools

Responsibilities

  • Identify and target potential referral accounts to drive new business
  • Develop and execute strategic business plans for client expansion
  • Conduct market research to uncover trends and opportunities
  • Represent the company at events to promote services and network
  • Maintain strong relationships with existing accounts for repeat business
  • Serve as the main contact for client inquiries and issues
  • Prepare sales reports and analyze market conditions

Benefits

  • Company car
  • Health insurance
  • Opportunity for advancement
  • Paid time off
Full Job Description
Benefits:
  • Company car
  • Health insurance
  • Opportunity for advancement
  • Paid time off


Job Summary:

The Account Manager will play a critical role in driving the growth of our restoration services by building and maintaining strong relationships with key referral accounts. This position will focus on identifying new business opportunities, developing strategic partnerships, and managing existing client relationships to ensure ongoing satisfaction and loyalty.

Key Responsibilities:

Business Development:
• Identify and target potential referral accounts, including insurance agents, property managers, contractors, plumbing companies and other relevant stakeholders.
• Develop and execute strategic business development plans to generate new leads and expand the client base.
• Conduct market research to identify industry trends, competitor activities, and potential business opportunities.
• Represent the company at industry events, trade shows, and networking functions to promote our services and build relationships.

Account Management:
• Maintain and nurture strong, long-term relationships with existing referral accounts to ensure repeat business and referrals.
• Serve as the primary point of contact for referral accounts, addressing any issues, concerns, or requests promptly and professionally.
• Conduct regular meetings with referral partners to review performance, gather feedback, and discuss opportunities for improvement.
• Collaborate with the operations team to ensure seamless service delivery and client satisfaction.

Sales and Marketing:
• Develop and deliver compelling presentations and proposals to potential referral partners.
• Collaborate with the marketing team to create targeted campaigns and promotional materials to support business development efforts.
• Track and report on sales performance, market trends, and account activities using CRM software.

Administrative:
• Prepare and maintain accurate records of client interactions, sales activities, and pipeline status.
• Provide regular reports to the Sales Director on business development progress, account status, and market conditions.
• Ensure compliance with company policies, industry regulations, and ethical standards.

Compensation: $75,000.00 - $100,000.00 per year

About Institute of Inspection Cleaning and Restoration Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a non-profit organization that sets standards for the cleaning and restoration industry. The IICRC was founded in 1972 and is headquartered in Las Vegas, Nevada. The organization provides training and certification programs for professionals in the industry, and also serves as a resource for consumers seeking information about cleaning and restoration services. The IICRC has developed several standards for the industry, including the ANSI/IICRC S500 Standard and Reference Guide for Professional Water Damage Restoration and the ANSI/IICRC S520 Standard and Reference Guide for Professional Mold Remediation. The current President of the IICRC is Kevin Pearson.
Learn more about Institute of Inspection Cleaning and Restoration Certification
Size
50 employees
Industry
Founded
1972

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