3+ years in client-facing relationship management, operations, or support role, ideally in Hospitality, FinTech, or SaaS
Strong appetite for innovative technology and data-driven decision-making
Analytical skills for market trends and partner performance analysis
Experience with Salesforce, ServiceNow, or other CRM tools
Preferred experience in restaurants or food-related entities
Experience in a start-up environment
Responsibilities
Identify and develop new business opportunities within existing accounts through upselling and cross-selling
Act as a trusted partner and subject matter expert for restaurant partners
Understand partner needs to proactively identify and implement solutions
Serve as a liaison between partners and internal teams to resolve issues
Stay informed on industry trends and competitor activities to advise partners
Accurately track communications in Salesforce in real time
Benefits
Generous PTO and company holiday policy, plus company-paid Short Term Disability
100% employer-covered health and dental insurance for direct employees
Child Care Benefits and generous parental leave
Dog-friendly workspace with great views of downtown Austin
Daily lunches and snacks
Full Job Description
Role Summary:
Our Account Manager is a proactive, collaborative post-Sales role who thrives on and will be responsible for building and maintaining strong, long-lasting partner relationships, ensuring customer satisfaction through retention, hold periodic business reviews, and identifying new business opportunities within existing accounts for their assigned territory. This role requires a blend of sales acumen, customer service skills, and strategic thinking.
Who You Are:
Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
A resilient achiever who is motivated by opportunities and embodies a hospitality mentality
A strong communicator and relationship builder who is able to efficiently work with external stakeholders and internal teams
Adaptive, organized, and a natural problem solver
A tenacious relationship builder who is passionate about adding value to our partners
Responsibilities/Essential Functions:
Identify and develop new business opportunities within existing accounts, including upselling and cross-selling additional products or services to meet business needs/targets.
Act as a trusted partner and subject matter expert to existing and future restaurant partners
Understand partner needs and business objectives to proactively and successfully identify and action on solutions that drive value and success.
Act as a liaison between the partner and internal teams (e.g., Product, Support, Engineering) to resolve any issues or challenges promptly and effectively.
Stay up-to-date with industry trends, competitor activities, and new product offerings to better serve and advise partners.
Accurately track and update communications in Salesforce in real time
Minimum Qualifications:
3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS
Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
Experience with Salesforce, ServiceNow, or other CRM tools
Preferred Qualifications:
Experience working in or with restaurants or food-related entities/clients
Experience in a start-up environment
Work Environment:
The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas
Some of our Benefits:
Generous PTO and company holiday policy + company paid Short Term Disability
100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost
Child Care Benefits and generous parental leave
Dog-friendly workspace in a secure building with great views of downtown Austin
