2-4 years in account management or customer success roles
Experience in AI, software, healthcare, devices, or SaaS industries
Ability to drive expansion and retention numbers
Fluent in discussions about denials, reimbursement, and workflow
Highly organized and proactive in account management
Responsibilities
Own onboarding and adoption of new accounts
Grow existing accounts by expanding product categories
Drive order volume from initial orders to scaled usage
Manage annual renewals and protect the customer base
Serve as the voice of the customer to inform product and operational decisions
Benefits
Competitive compensation with base salary and performance bonuses
Meaningful equity in a high-growth startup
Opportunities for accelerated career growth into senior and leadership roles
Comprehensive medical, dental, and vision coverage
Relocation bonus for moving to San Francisco
Daily collaboration with the founding team in a central office location
Free custom insoles for employee well-being
Full Job Description
The Opportunity
As an Account Manager, you own what happens after the close. Once an AE lands a provider, you make them successful-and then you make them bigger. You own a book of accounts and you9re measured on adoption, retention, and expansion.
The growth story writes itself when you run it well: a practice that starts with custom inserts grows into more device categories, attaches Hike Intelligence to run their back office, and adds locations. Your job is to drive that ramp-turn early orders into scaled monthly volume, and a single product into the whole platform.
You9ll:
Own onboarding and adoption. Get new accounts live, train clean scanning technique, and drive the first orders so the account feels value fast.
Grow the account. Expand from inserts into more categories, attach Hike Intelligence, and add new locations and providers. You9re carrying an expansion number, not just a support queue.
Drive order volume. Move accounts past their ramp-from early orders to consistent, scaled monthly volume.
Own renewals. Run the annual renewal and protect the base. Retention is the foundation; expansion is the upside.
Be the voice of the customer. Feed product and operations the signal that makes the next account easier.
What Excites Us
Growing a book of clinical executives and clinic owners takes commercial instinct and operator credibility-not just a friendly check-in. We9re not filling a seat-we9re looking for legends who can grow a base. Specifically:
The strategic account owner. 2-4 years in account management, customer success, or expansion roles, ideally selling AI, software, or into healthcare, devices, or SaaS. You drive growth, not just satisfaction.
Commercial, not just relational. You9re comfortable carrying an expansion and retention number, spotting the upsell, and asking for it.
Operator credibility. You can speak fluently about denials, reimbursement, and workflow, and become the trusted partner clinical executives and clinic owners call first.
Organized and proactive. You manage a full book without letting an at-risk account or an expansion signal slip through the cracks.
What You9ll Own
A book of accounts. Net revenue retention and expansion across your portfolio.
Adoption and order volume. The ramp from first order to scaled monthly usage.
Renewals. Protecting and growing the base year over year.
What You9ll Get
Competitive compensation. Strong base ($120K-$180K) + a $20K-$40K annual performance bonus ($140K-$220K OTE).
Meaningful equity. Real ownership in a high-growth startup backed by top VCs.
Accelerated growth. We reward A-players. Top performers move fast into senior and leadership roles-and are rewarded significantly for it.
Full benefits. Medical, dental, and vision coverage.
$15K relocation bonus. If you9re moving to San Francisco.
The hub. Daily collaboration with Hike9s founding team out of our SF Rincon Hill office.
And yes-free custom insoles. Your feet will thank you.
