Expeditors International of Washington Inc

Account Manager

Expeditors International of Washington Inc • $80K — $100K *
Bellevue, WA 98006In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of operations-focused account management experience, especially with high-volume enterprise customers.
  • Demonstrated ownership and accountability in managing issues effectively.
  • Highly organized, detail-oriented, and capable of keeping multiple priorities in check.
  • Strong problem-solving abilities to identify operational gaps and propose practical solutions.
  • Excellent communication skills for managing diverse stakeholder relationships.
  • Experience in developing and implementing SOPs, especially in logistics or supply chain contexts.
  • Comfortable with logistics, shipment visibility tools, and MS Office or CRM software.

Responsibilities

  • Oversee daily operations for a global technology client, ensuring timely shipping and inventory processes.
  • Manage GPS device deployment and inventory needs for various locations.
  • Resolve shipment exceptions and security issues in coordination with teams and vendors.
  • Lead onboarding for new shippers, ensuring readiness and training.
  • Develop and maintain tailored operational SOPs for client-specific needs.
  • Collaborate daily with stakeholders, logistics providers, and internal teams to manage exceptions.
  • Support pilots and tech rollouts by monitoring performance and gathering user feedback.

Benefits

  • Paid vacation starting at 15 days and prorated in the first year.
  • 10 holidays and 2 flexible days each year.
  • 401(k) retirement plan with employer matching contributions.
  • Employee stock purchase plan (ESPP) available.
  • Comprehensive health coverage including medical, dental, and vision.
  • Paid parental leave with additional eligibility criteria.
  • Training and personnel development programs offered.
  • Educational assistance and reimbursement options.
Full Job Description
Job Description

To own day-to-day operations for a strategic global technology customer: to keep GPS tracking devices deployed, stocked, and ready at every shipping location; to manage shipment exceptions and security escalations through to resolution; and to build the SOPs, onboarding, and process improvements that let the program scale across U.S. and international sites. The Account Manager is the customer's operational point of contact and the person who makes sure issues are identified early, owned completely, and closed out with consistent follow-through.

Key Responsibilities
  • Manage daily operations for a strategic global technology customer, supporting high-value shipments across U.S. and international locations.
  • Coordinate GPS tracking device deployment and inventory, including replenishment, activation, installation requirements, and site readiness.
  • Manage shipment exceptions and security escalations, working with operations teams, logistics providers, and customer stakeholders through resolution.
  • Lead new shipper onboarding, including coordinating training, establishing processes, and ensuring teams are ready to execute.
  • Develop and maintain customer-specific SOPs for device placement, shipment monitoring, escalation protocols, and operational procedures.
  • Coordinate daily with customer stakeholders, warehouses, freight forwarders, carriers, shippers, and internal monitoring teams to address operational exceptions.
  • Support pilots and new technology rollouts, including implementation, monitoring performance, gathering feedback, and documenting results.
  • Review shipment, device, and inventory performance to drive process improvements.


Qualifications
  • Strong ownership and accountability: proactively manages issues from identification through resolution with consistent follow-through.
  • Operations-focused account management experience supporting complex, high-volume enterprise customers.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities, locations, and workstreams simultaneously.
  • Strong problem-solving skills with the ability to identify operational gaps and implement practical solutions.
  • Excellent communication and stakeholder management skills across customers, operations teams, vendors, and internal teams.
  • Comfortable managing time-sensitive escalations and coordinating rapid response and resolution.
  • Process-oriented, with experience developing and implementing SOPs, operational workflows, training, and new-site rollouts.
  • Logistics, supply chain, or transportation experience preferred, particularly within complex or high-value shipping environments.
  • University degree or equivalent business qualifications.
  • Minimum 3 years of Expeditors or industry experience.
  • Proficient in MS Office and CRM software; comfortable working in shipment-visibility and tracking platforms.
  • English language proficiency.


Additional Information

A successful candidate must pass Expeditors' pre-employment background check.

Expeditors offers excellent benefits:
  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

Salary range: Base Salary: $80,000 - $100,000 + Account Commission

About Expeditors International of Washington Inc

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

Expeditors International of Washington Inc Careers

Join the dynamic team at Expeditors International of Washington Inc, a global leader in logistics and freight forwarding, renowned for its commitment to excellence and innovation. At Expeditors, we offer more than just job opportunities; we provide a platform for professional growth and leadership development within an inclusive culture.

Work You’ll Do

At Expeditors, every position plays a crucial role in our success. We are looking for passionate, curious, and skilled professionals ready to lead and innovate in the logistics industry. Our team benefits from a culture that values diversity and leadership, fostering an environment where everyone can thrive.

Explore Career Paths

Whether you are seeking an entry-level role or a senior management position, Expeditors offers a range of career paths to suit your skills and ambitions. From operations to customer service, our job opportunities span across various functions dedicated to improving global supply chains.

Internship Programs

Kickstart your career with an internship at Expeditors. Our internships provide invaluable hands-on experience, allowing you to apply academic knowledge in real-world scenarios. You will gain insights into our operations and contribute to meaningful projects that drive our company forward.

Professional Development

Invest in your future with Expeditors’ unmatched training and development programs. We are committed to your career growth, offering extensive training, diversity workshops, and leadership courses that prepare you for the next steps in your professional journey.

Networking and Innovation

Join a network of industry leaders and innovators at Expeditors. Our collaborative environment encourages networking and idea-sharing, which are key to fostering innovation and driving the company forward. At Expeditors, you will work alongside the best in the industry, leveraging cutting-edge technology and strategies to solve complex challenges.

Benefits and Culture

Expeditors values the well-being of its team members, offering a comprehensive benefits package that supports both personal and professional growth. Our inclusive culture champions diversity and provides a supportive network where all employees can succeed.

Join Our Team

Ready to advance your career at Expeditors International of Washington Inc? Explore open positions that match your skills and interests. We are continuously hiring and looking for individuals who are driven, creative, and ready to contribute to our team’s success.

Stay Connected

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company, refining your resume, and readying yourself to demonstrate how your experiences align with the values and needs of Expeditors. At Expeditors International of Washington Inc, your career is just the beginning of a journey filled with opportunities for growth and leadership. Join us and help shape the future of global logistics.

SEARCH EXPEDITORS JOBS

Learn more about Expeditors International of Washington Inc
Size
19,070 employees
Market Cap
$16.8 billion
Industry
Transportation
Net Income
$696.1 million
5 Year Trend
+22.1%
Revenue
$10.1 billion
NASDAQ
EXPD
* Ladders Estimates

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