The Role:Vortexa is seeking a proactive and driven Account Manager to join our growing commercial team in Houston. This is a foundational role in our Account Management function, working closely with global colleagues to shape how we engage and grow client relationships.
In this role, you will own expansion for a portfolio of clients to include both GRR and NRR, acting as the primary commercial contact. You'll collaborate closely with Sales, Customer Success Managers and Solution Architects to deliver the best-in-class experience and drive long-term account growth. This is a hands-on role where you'll engage directly with clients, build trusted relationships, identify and close new opportunities to maximise value.
You must be a self-starter that thrives in the face of challenge, with a resourceful and positive approach to problem-solving in a fast-paced and constantly evolving scale-up environment.
You will be responsible for:- Driving retention and growth within your book of business, meeting and exceeding expansion targets as well as renewals.
- Leading commercial discussions, including negotiations and upsell opportunities.
- Partnering with Sales, Product, Customer Success, Marketing, and Revenue Operations to develop account plans, map stakeholders, and identify growth opportunities.
- Understanding client goals and challenges, translating them into opportunities to deliver seamless client experiences.
- Building strong, collaborative relationships with decision-makers and influencers at client organisations.
- Using CRM and Customer Success tools to maintain accurate account data, forecast new opportunities and renewals including leveraging insights to mitigate risk and uncover expansion potential.
- Working with Revenue Operations and Finance to ensure accurate forecasting, and smooth contract execution.
Requirements- Proven track record in retaining and growing client accounts in a commercial environment.
- 3+ years of experience within a commercial role within the energy commodities and/or maritime industry (SaaS/DaaS/Commodity Data Analytics Sales a plus) in a solution sales environment.
- Strong relationship building and relationship management skills.
- Excellent communication skills - verbal and written in English.
- Willingness to travel to foster strong client relationships and market presence.
- Experience using CRM systems.
It would be great if you also:- Have experience handling commercial contracts and renewals.
- Are passionate about the energy and maritime industry and our customers.
- Have excellent engagement and influencing skills with an ability to establish trusted advisor relationships with business decision makers.
- Strong organizational skills, business acumen, and problem-solving ability.
- Collaborative team player who values openness and shared success.
Benefits- Stock-options in a fast-growing, high-potential business
- A vibrant and diverse workplace
- An open, collaborative, and supportive working culture built on merit, which celebrates creative thinking and "getting things done."
- The opportunity to work with AI-driven technology in a scale-up environment with commodity trading experts
- 401k with up to 2% contributions matched by Vortexa
- Private Health Insurance offered via Blue Cross Shield
- Dental and Vision cover offered via Guardian
- Global Volunteering Policy to help you 'do good' and feel better
