5-7 years of Account Management experience in Finance or Insurance
Detail-oriented with strong analytical and problem-solving skills
Excellent verbal and written communication abilities
Flexible and capable of managing multiple tasks under deadlines
Comfortable in a multicultural and international setting
Proficient in Microsoft Office and company-specific software
Team player in a hybrid work environment
Bilingual in French and English preferred
Responsibilities
Maintain and build positive relationships with brokers, customers, and colleagues
Explain policy terms and reporting requirements clearly
Develop knowledge of customer's trade sector for enhanced credibility
Ensure proper pricing and underwriting of renewal policies
Seek management approval on policy terms or endorsements
Assist in obtaining documentation for claims processing
Prepare information for structuring and pricing deals
Structure new business and renewal quotes across various industries
Foster relationships with risk underwriters for support
Expedite turnaround of quotes to broker partners
Occasional travel to meet broker partners and policyholders
Benefits
Generous leave package including 3 weeks of vacation and personal time
Full suite of health and wellness benefits
Retirement savings matching program
Office hybrid work environment
Full Job Description
Department Description
Commercial
Job Description As an Account Manager, you will play a pivotal role in delivering exceptional service and strategic support to our policyholders and broker partners. This position demands a proactive and knowledgeable professional who can foster strong relationships, advocate for customer needs, and ensure the integrity and accuracy of policy management. You will be instrumental in maintaining high standards of underwriting, compliance, and customer satisfaction, while also contributing to the continuous improvement of internal systems and processes. If you thrive in a dynamic, international environment and are passionate about delivering value through expert account management, we invite you to join our team.
In this position your key responsibilities will be:
Maintain and build positive relationships with brokers, customers, and colleagues
Ability to explain policy terms and reporting requirements
Maintain and develop knowledge of customer's trade sector to ensure credibility and customer satisfaction
Ensure appropriate pricing and underwriting of renewal policies in accordance with policy underwriting guidelines
Seek management approval on policy terms or endorsement wording
Assist in obtaining documentation for Claims
Prepare all required information for structuring and pricing deals
Structure new business and renewal quotes for clients in a multitude of industries / trade sectors.
Foster relationships with risk underwriters and seek their support on risk underwriting
Turnaround quotes to broker partners with expediency
Occasional travel as required to visit broker partners and policyholders
What qualification should you have? The ideal candidate will have the following profile:
Account Management experience in the Finance or Insurance industry
Detail oriented with strong overall analysis and problem solving skills
Strong communication skills, both verbal and written
The ability to be flexible and handle multiple tasks within assigned deadlines
Must be comfortable working in a multi-cultural & international environment
Proficient with Microsoft Office software, and the ability to perform functions in company established software and applications
Ability to work well with team members in an office hybrid working environment
Bilingual in French and English preferred.
What do we offer?
Competitive Salary of $90,000 annually with a 10% bonus potential
Generous leave package including 3 weeks of vacation, personal time, standard holidays and floating holidays
