Account ManagerRemote | Full-Time | Salary Range: $60,000 To $125,000 Per Year
About the RoleThe Account Manager (AM) manages an assigned group of existing CloudWave customers in a cadenced, professional manner by nurturing relationships at multiple levels and mapping these relationships to the extended CloudWave team.
Through consistent engagement, active listening, and careful documentation, a CloudWave AM builds awareness of each customer's IT strategy, ongoing projects, near-term needs, and general satisfaction with CloudWave solutions. The AM works with each customer with an overarching goal of advancing CloudWave as a trusted advisor in IT Services and Cloud Transformation-and exceeding the $250,000 annual threshold to achieve Strategic Account status.
KEY RESPONSIBILITIES:- Achieve assigned bookings quota within your territory and/or account base
- Nurture smaller accounts toward greater use of CloudWave services; accounts reaching Strategic Account tier are handed to the SAM team collaboratively, with quota credit and incentive compensation continuing through the first 6 months of handoff
- Manage renewals of aftermarket OEM Hardware Support, 3rd Party Hardware/Software Support, and CloudWave Cloud Care support across your account base
- Plan and execute a structured communications and account management strategy to create opportunities to sell CloudWave's Managed Cloud and Technical Consulting Services portfolio
- Identify and develop opportunities by positioning CloudWave solutions aligned with customer needs, goals, and initiatives
- Ensure each account's history, contacts, pipeline, plans, and call notes are accurately documented in Salesforce (SFDC)
- Track the customer journey by associating contacts' engagement with campaigns, events, and touchpoints in SFDC
- Coordinate participation of CloudWave escalation resources from sales, marketing, and executive management throughout the customer lifecycle
- Act as a customer advocate internally, escalating appropriately when standard support escalations do not resolve satisfaction issues
- Identify and share opportunities for joint marketing activities, customer endorsements, success stories, speaking engagements, and events
- Maintain working knowledge of CloudWave's full suite of solutions and the challenges they address for hospitals and healthcare providers
- Support CloudWave Finance with escalation of chronically slow payments or large outstanding balances when directed by your manager
ADDITIONAL RESPONSIBILITIES:- Maintain proficiency with CloudWave's technology suite: Microsoft Teams, Office 365 (Word, Excel, PowerPoint), Salesforce, and related tools
- Abide by CloudWave's code of ethics and applicable travel policies
- Maintain professional standards of timeliness and appearance consistent with customer and corporate expectations
- Share case studies and market insights with the broader sales and marketing team
QUALIFICATIONSRequired- Undergraduate degree (B.A. or B.S.) or demonstrated equivalent experience with proven critical thinking and analytical skills
- 1-3 years of proven sales or account management experience
- Strong interpersonal and relationship-building skills across multiple organizational levels
Preferred- Prior experience in healthcare, information technology, IT support or services, or cloud support
- Previous customer service experience at any level
- Formal sales education, training, or study
- Relevant partner certifications (AWS, GCP, or similar) are required and must be maintained once in role
Skills & Competencies- Curiosity and self-driven learning in healthcare IT, cloud technology, and cybersecurity
- Ability to articulate business proposals clearly through PowerPoint, Excel, and Word
- Strong personal time management and organizational skills
- Comfortable presenting and engaging at a healthcare IT administrator level
- Detail-oriented with a commitment to accurate documentation in CRM systems
- Accountable and proactive in managing commitments to customers, partners, and teammates
Note: This role does not have direct supervisory responsibilities; however, significant interpersonal and coordination skills are required to engage CloudWave and partner resources in serving assigned accounts.
Travel: Not required for this role. AMs interested in advancement to BDM, SAM, or other sales roles may travel for mentoring engagements, trade shows, or industry events.
Apply TodayJoin CloudWave and be part of a team that is making a real impact in healthcare-while investing in your growth and success. Apply now to start your journey with CloudWave.
