Exceptional customer service skills with a sense of urgency
Detail-oriented with a proven follow-through record
Proactive client service mindset
Self-starter capable of independent work
Strong verbal and written communication skills
Familiarity with MS Office and CRM systems
Responsibilities
Serve as the primary contact for over 50 commercial clients
Manage and grow client relationships to identify new service opportunities
Guide and mentor Night Ops staff in collaboration with contractors
Implement company policies and best practices for client service
Proactively address and minimize client issues
Focus on long-term client retention
Benefits
Base salary plus monthly commissions and bonus opportunities
PTO accrued from Day 1
Gas and phone allowances
401k plan with company match
Company-paid life and AD&D insurance
Subsidized health, vision, and dental benefits
Opportunities for awards and trips
Full Job Description
City Wide Facility Solutions seeks a territory-based Account Manager to be a daily, single point of contact supporting 50+ commercial clients. A Facilities Solutions Manager develops a working relationship with clients by saving these businesses time by delivering on our promises and managing services, to continue our record of unsurpassed client retention.
Serve as the single point of contact consulting with clients, ensuring quality work
Manage, expand and diversify client relationships with an eye toward identifying new/additional services opportunities and growing revenues (and your own earnings!)
Guide, manage, mentor your Night Ops staff in working with contractors and crews
Implement company policies, procedures and Best Practices for client service
Proactively minimize client issues, promote the services we offer
Retain clients for the long term
Requirements
Preferred Qualifications:
3+ years sales and management experience
Outstanding and responsive customer service skills built on a sense of urgency
Detail oriented with excellent track record of follow through
Energized by serving clients proactively
Hungry for success with a desire to win
Works independently; self-starter who can coordinate with Ops and Sales teams to execute services
Excellent verbal and strong written communication skills
What YOU will bring:
Engaging and Energetic personality - relationship builder, ability to ask questions and be a good listener
Insightful and creative approach to handling client needs; great communication skills
A solid work ethic, a sense of urgency, self-starter
MS Office and CRM familiarity
Bachelor's Degree (or equivalent experience in Ops, Sales or Customer Service)
Benefits
Competitive compensation package including:
Base salary + Monthly Commissions earned + Quarterly & Annual Bonus program
Anticipated first year total comp of $90-$110k and, with our commission and bonus plan, top performers earn MORE
PTO earned starting on Day 1
Gas & Phone allowances
401k plan with defined company match
Life & AD&D Insurance - company Paid; Health, Vision and Dental benefits subsidized; Awards and Trip opportunities...
