3-5 years of sales and management experience in building maintenance, facility management, or a related field.
High School diploma required; bachelor's degree preferred.
Strong attention to detail and ability to follow through on commitments.
Outgoing personality with excellent relationship-building skills.
Ability to communicate effectively in both verbal and written forms.
Proficiency in Microsoft Office and familiarity with CRM databases.
Responsibilities
Cultivate and expand client relationships to ensure retention and identify service opportunities.
Oversee service delivery across client sites, ensuring quality and compliance standards are met.
Resolve client concerns and develop strategic solutions to enhance satisfaction.
Utilize CRM to manage client interactions, service schedules, and performance reporting effectively.
Lead and manage diverse teams, ensuring high performance and adherence to protocols.
Benefits
Uncapped commissions with earning potential exceeding $110,000 in the first year.
Protected territory to manage client relationships.
Monthly vehicle reimbursement of $600.
Mentorship from company leadership to support career growth.
Company-issued laptop and iPhone.
Generous paid time off policy, in addition to 7 paid holidays.
401k plan with company match to support long-term savings.
Comprehensive health, dental, and vision insurance.
Full Job Description
Key Responsibilities:
Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
Technology and Reporting: Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
Ideal Candidate:
Proven background in account management, sales, or a similar field within the service industry.
Strong leadership skills with experience in managing diverse teams.
Excellent problem-solving, organizational, and communication skills.
Technologically adept with experience in CRM systems preferred.
Motivated by a fast-paced, results-driven environment.
Compensation:
Base Salary: $70,000 with the potential for significant On Track Earnings of $110,000+ based on performance.
Additional Benefits: Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.
Performance Metrics for Success: At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As a Facility Solutions Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include:
Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.
Requirements
3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
High School diploma required; bachelor's degree highly desirable.
Highly detail oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation.
Benefits
Benefits
Base salary $70,000
Uncapped commissions with first year earnings $110,000 plus.
