District Account ManagerLocation: Nashville, TN (in-person, district-facing)
Employment Type: Full-Time
Compensation: $80,000 - $95,000 annually, commensurate with experience
Position Summary The District Account Manager is the primary relationship owner and day-to-day point of contact between InSite Health and our Tennessee district partners. This is a client-facing, Nashville-based role responsible for ensuring successful program implementation, ongoing client satisfaction, and districtwide adoption of InSite's platform and services. The ideal candidate understands K-12 school operations, has experience managing complex institutional relationships, and thrives in a fast-paced, mission-driven environment.
Key ResponsibilitiesClient Relationship Management- Serve as InSite's named point of contact for district administrators, building leaders, and school staff
- Build and maintain strong relationships with key stakeholders including the Director of
Schools, Directors of Student Services, Principals, and school counselors - Conduct regular check-ins, quarterly business reviews, and annual program reviews with
district leadership - Proactively identify and resolve client concerns before they escalate
Implementation and Onboarding- Lead the onboarding process for district partners, coordinating with InSite's
implementation team, clinical staff, and district contacts - Manage the rollout of the InSite Wellness Platform across pilot schools and districtwide
expansion - Coordinate school-level training sessions in partnership with InSite's clinical and training
team - Track implementation milestones and ensure the program stays on schedule and within
Scope
Program Oversight- Monitor platform utilization, adoption rates, and program metrics across all partner
schools - Prepare and deliver monthly and quarterly reports to district leadership
- Coordinate support ticket resolution with InSite's technical and clinical teams
- Serve as the escalation point for school-level platform issues and service concerns
Growth and Expansion- Identify opportunities to deepen InSite's partnerships with Tennessee district clients over
time - Support InSite's expansion into other Tennessee districts by sharing learnings and best
practices from our Nashville engagements
QualificationsRequired- 3+ years of experience in account management, client success, or program
management in a K-12, healthcare, or SaaS environment - Demonstrated ability to manage complex, multi-stakeholder institutional relationships
- Strong organizational skills and experience managing project timelines and deliverables
- Excellent written and verbal communication skills
- Comfortable working independently in a remote/field-based role
- Based in or willing to relocate to the Nashville, TN area
Preferred- Prior experience working with or within K-12 school districts
- Experience working with children, youth, or families in an educational or community
setting - Familiarity with behavioral health, student wellness, or school safety programs
- Familiarity with Behavioral Threat Assessment and Management (BTAM) processes or
school safety frameworks - Experience with SaaS platform implementation or client onboarding
- Knowledge of the Tennessee education landscape and the Nashville metro area
Why InSite- Mission-driven company with meaningful impact on student safety and well-being
- Ground-floor opportunity to build InSite's Tennessee presence
- Competitive compensation and benefits
- Collaborative, supportive team with strong clinical and operational leadership
