Account Manager

City Wide Facility Solutions

• $90K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of sales and management experience in building maintenance or facility management.
  • High School diploma required; bachelor's degree preferred.
  • Detail-oriented with strong follow-through on commitments.
  • Outgoing personality with excellent relationship-building skills.
  • Strong verbal and written communication abilities.
  • Route-based experience is a plus.
  • Proficient in Microsoft Office and CRM systems.
  • Reliable transportation and active insurance required.
  • Ability to pass a background check.

Responsibilities

  • Manage all aspects of client relationships to ensure retention.
  • Oversee contractor relations, compliance, and necessary adjustments.
  • Negotiate service agreements, including pricing and logistics.
  • Conduct detailed quality control inspections at client sites.
  • Supervise Account Compliance Managers to execute client strategies.
  • Maintain up-to-date client documentation.
  • Communicate client issues to contractors and implement resolution plans.
  • Coordinate with accounting to resolve discrepancies on client accounts.
  • Utilize CRM for documenting inspections and managing client interactions.

Benefits

  • Medical, Dental, and Vision Insurance.
  • 401(K) retirement savings plan with company match.
  • 8 paid holidays and 15 days of PTO.
  • Top Performer Incentive Trip (company paid).
  • Team outings to foster camaraderie.
  • Eligibility for profit-sharing after 2 years of service.
Full Job Description
The primary responsibilities of the Account Manager is to provide solutions to a wide range of issues clients face at their facilities in their assigned territory, while developing long-term relationships with clients and contractors to ensure high client satisfaction.

Territory: North/ West

Essential functions
  • All aspects of client relationships- Retention is everyone's job!
  • Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays.
  • Negotiate agreements with clients for additional services - determine pricing, staffing, and logistics.
  • Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
  • Supervise and direct Account Compliance Managers; ensure the client's strategy is executed and al services are performed correctly by assigned contractors.
  • Keep all clientele documents updated and current.
  • Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance.
  • Coordinate with accounting on any discrepancies on client accounts.
  • Use City Wide's CRM to document client inspections, adding extra charges, ACM routing, etc.

Requirements
  • 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
  • High School diploma required, bachelor's degree highly desirable.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Route based experience is highly desirable.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Must have reliable transportation and active insurance.
  • Must be able to pass a background check.


Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift to 25 pounds.

Benefits:

-Medical, Dental, and Vision Insurance

- 401(K) retirement savings plan with company match.

-8 paid holidays and 15 days of PTO.

-Top Performer Incentive Trip (company paid)

-Team Outings

-After 2 full years at City Wide you will become eligible for our profit-sharing program!

Pay includes: $90,000 total compensation targeted in your first year!

Within the compensation, it includes the following:

-Base salary

-Car allowance

-Bonuses (quarterly)

- uncapped commission pay (first 3 months guaranteed - paid monthly)

Second year target $100-$130,000

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