5-7 years of experience in account management or customer success, preferably in Payments or FinTech
In-depth knowledge of crypto, blockchain, stablecoins, or digital assets
Proven ability to manage and grow enterprise-level accounts
Strong relationship management, negotiation, and communication skills
Strategic mindset with a focus on revenue growth
Analytical skills for performance assessment and improvement
Experience in enhancing processes through AI and automation
Ability to thrive in a fast-paced, cross-functional environment
Responsibilities
Act as a trusted advisor to clients, ensuring their success with products and services
Develop and execute strategies for account growth, focusing on upselling and cross-selling
Maintain and strengthen customer relationships, leading contract renewals and negotiations
Deliver tailored value propositions to deepen existing partnerships
Collaborate with internal teams to enhance customer satisfaction and retention
Proactively identify and resolve customer challenges for swift issue resolution
Analyze account performance data to provide strategic insights
Stay informed on industry trends and competitor activity, sharing insights with the team
Benefits
Competitive salary at every stage of growth
Meaningful ownership through an employee option scheme
Flexible working hours with a hybrid model
Culture built on passionate, growth-minded individuals
Flexible approach to holiday
Opportunities for global travel to various offices
Open and creative environment to help shape the company's future
Full Job Description
About this role in the team:
We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the VP, Account Management and Customer Success, Americas, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients.
Key Areas of Responsibilities:
Act as a trusted advisor to clients, ensuring their success with our products and services
Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling
Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value
Deepen existing partnerships by delivering tailored value propositions that increase share of wallet
Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention
Proactively identify and resolve customer challenges, ensuring swift issue resolution
Analyze account performance data to provide strategic insights and drive informed decision-making
Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business
Drive adoption of AI and automation tools to improve client experience and operational workflows
What we need from you:
Proven experience in account management, customer success, or a similar role within Payments or FinTech.
Deep understanding of crypto, blockchain, stablecoins, or digital assets.
Strong track record of managing and growing enterprise-level accounts.
Exceptional relationship management, negotiation, and communication skills.
Strategic mindset with a history of driving revenue growth within existing accounts.
Strong analytical skills to assess performance and identify areas for improvement.
Proven track record of improving processes and efficiencies through AI and automation.
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment
What you can expect from us:
Fair and competitive salary at every stage of your growth
Meaningful ownership in the business through our employee option scheme
Flexible working hours, with hybrid working at its heart
A culture built on passionate, growth-minded people
A flexible approach to holiday
Opportunities to travel to our offices around the world
An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
