Associate's or Bachelor's degree in a business-related field or equivalent experience in customer service
Minimum 3 years of experience in customer service, management, and leadership, preferably in landscaping
Strong written and verbal communication skills
Demonstrated leadership and coaching abilities
Ability to foster collaboration and teamwork
Responsibilities
Identify and pursue opportunities to sell ancillary services to existing clients
Develop accurate estimates and takeoffs for clients
Deliver timely bid proposals and designs for enhancement projects
Generate referrals from existing clients and communicate leads
Build and maintain strong long-term client relationships
Conduct regular site walkthroughs to ensure quality and service expectations
Lead resolution of client concerns and ensure timely account renewals
Benefits
Medical, dental, and vision insurance
401k savings plan with employer contributions
6 to 9 company paid holidays per year
Paid time off for vacation and/or sick leave
Tuition reimbursement
Potential variable pay opportunities based on position and performance
Full Job Description
Job Summary
The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.
Duties and Responsibilities:
Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
Develop accurate estimates and takeoffs for both new and existing clients as needed
Deliver timely bid proposals and designs for enhancement projects.
Generate referrals from existing client base and communicate leads to Business Developer
Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
Lead and facilitate the resolution of client concerns or issues (land and/or snow)
Ensure timely account renewals within the assigned client portfolio
Proactively assess and address site enhancement needs during visits
Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow)
Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow)
Support hiring, training, and coaching of field crews for the assigned portfolio
Promote and enforce safety policies and procedures
Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
Maintain proper account documentation and notes in the CRM system
Monitor and maintain satisfactory accounts receivable levels (land and/or snow)
Coordinate with the Branch Administrator to keep client records and contact information current
Perform additional duties as assigned by the Branch Manager
Education and Experience:
Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
inimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
Strong written and verbal communication skills.
Demonstrated leadership and coaching abilities
Ability to foster collaboration and teamwork
Physical Demands/Requirements:
Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
Ability to travel by car, train, and plane
Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
Work Environment:
Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
Field-based position, a combination of office and customer-facing
Compensation Pay Range:
$75-90k
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
About BrightView Landscapes LLC
BrightView Landscapes LLC is a provider of commercial landscaping services. The company offers a range of services including landscape design, installation, and maintenance. BrightView Landscapes serves a variety of industries including hospitality, healthcare, and retail. The company was founded in 1939 and is headquartered in Blue Bell, Pennsylvania.
