Account Manager

BrightView Landscapes LLC • $80K — $90K *

Riverside, CA 92503In-Person

Hospitality & Recreation

Less than 5 years of experience

2 months ago

Job Overview by Ladders

Qualifications

Associate's or Bachelor's degree in business or related field, or equivalent customer service experience
Minimum of 3 years in customer service, management, or leadership roles, preferably in landscaping
Strong written and verbal communication skills
Demonstrated leadership and coaching skills
Proven ability to foster collaboration and teamwork

Responsibilities

Identify and pursue opportunities for ancillary service sales
Develop accurate estimates for new and existing clients
Deliver timely bid proposals and designs for projects
Generate client referrals and communicate leads to the Business Developer
Conduct site walkthroughs to ensure client satisfaction
Lead resolution of client concerns related to land and snow services
Ensure account renewals are timely and within portfolio

Benefits

Medical, dental, and vision insurance
401k savings plan with employer contributions
6 to 9 company paid holidays annually
Paid time off for vacation and sick leave
Tuition reimbursement opportunities
Potential variable pay based on performance

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Full Job Description

Job Summary

The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and Responsibilities:

Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
Develop accurate estimates and takeoffs for both new and existing clients as needed
Deliver timely bid proposals and designs for enhancement projects.
Generate referrals from existing client base and communicate leads to Business Developer
Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
Lead and facilitate the resolution of client concerns or issues (land and/or snow)
Ensure timely account renewals within the assigned client portfolio
Proactively assess and address site enhancement needs during visits
Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow)
Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow)
Support hiring, training, and coaching of field crews for the assigned portfolio
Promote and enforce safety policies and procedures
Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
Maintain proper account documentation and notes in the CRM system
Monitor and maintain satisfactory accounts receivable levels (land and/or snow)
Coordinate with the Branch Administrator to keep client records and contact information current
Perform additional duties as assigned by the Branch Manager

Education and Experience:

Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
inimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
Strong written and verbal communication skills.
Demonstrated leadership and coaching abilities
Ability to foster collaboration and teamwork

Physical Demands/Requirements:

Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
Ability to travel by car, train, and plane
Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
Field-based position, a combination of office and customer-facing

Compensation Pay Range:

80,000-90,000

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

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About BrightView Landscapes LLC

BrightView Landscapes LLC is a provider of commercial landscaping services. The company offers a range of services including landscape design, installation, and maintenance. BrightView Landscapes serves a variety of industries including hospitality, healthcare, and retail. The company was founded in 1939 and is headquartered in Blue Bell, Pennsylvania.

Learn more about BrightView Landscapes LLC

Size

19,800 employees

Market Cap

$604.6 million

Industry

Hospitality & Recreation

Net Income

-$41 million

Founded

1939

5 Year Trend

+10.1%

Revenue

$2.3 billion

NASDAQ

* Ladders Estimates

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