Summary Of PositionThe Client Partner supports the business through the development, management, and execution of strategic and tactical account management practices of the organization's Top-20 strategic account(s). The ideal candidate will be responsible for managing and growing key client relationships, ensuring client satisfaction, and driving business growth. This role requires a deep understanding of IT services and Banking industry, exceptional communication skills, and a proven track record in client relationship management.
Responsibilities - Develop and execute account plans to achieve sales targets and objectives.
- Identify and pursue opportunities for account growth.
- Own End to end sales process for identified opportunity pursuits; Facilitate proposal management activities.
- Build and maintain strong, long-lasting client relationships.
- Engage and manage clients at appropriate levels, including senior technology and business executives to drive and execute the farming / mining strategy for the account.
- Understand firm's service offerings and applicability to the account and collaborate with internal teams to propose and deliver effective solutions.
- Negotiate commercial terms while maintaining company objectives.
- Support marketing team in crafting practical, effective, and efficient experiences for our customers.
- Conduct regular client reviews and feedback sessions to monitor performance and address concerns.
Qualifications - Candidate should have prior client services experience in Banking and Financial services industry.
- Candidate should be based in Pittsburgh, PA.
- Willingness to be physically present in the client offices at least 3 days a week.
- Prior experience managing relationships at large Banking clients, with a history of consistent QoQ revenue and margin growth.
- Demonstrated ability to take initiative and interact with CXO level leadership.
- Experience of large project deals, and working in an onsite / offshore model
- Strong interpersonal and communication skill. Ability to work with multi-cultural and geographically distributed teams.
- Ability to work in a fast-paced environment.
- Ability to influence decision making and work across executive and operational levels on IT and Business side.
