Alta Performance Materials Canada Corp
Position Summary:The Account Manager is responsible for driving profitable sales growth, managing existing customer relationships, and identifying new business opportunities within an assigned territory. This role serves as the primary point of contact for customers, representing their needs internally while effectively communicating the Company's capabilities, products, and solutions to the market.
This role will develop a strong understanding of customer businesses, market dynamics, and competitive activity to strengthen relationships, increase customer satisfaction, and deliver sustainable growth. Working collaboratively with internal teams, this individual will develop and execute account strategies, negotiate commercial agreements, and ensure customer expectations are aligned with Company objectives.
Location: Ideally based in Toronto, Canada
Travel: Approximately 50%
Key Responsibilities:The responsibilities of the position include, but are not limited to, the following:
- Manage and grow an assigned portfolio of existing customers while identifying and pursuing new business opportunities within the territory.
- Develop and maintain strong relationships with key decision-makers and stakeholders at all levels of customer organizations to strengthen customer loyalty and satisfaction.
- Gain a thorough understanding of customers' businesses, strategic priorities, and operational needs to identify opportunities for value-added solutions.
- Develop and execute account plans focused on profitable growth, customer retention, and long-term relationship development.
- Serve as the primary point of contact for assigned accounts, proactively addressing customer needs, resolving concerns, and ensuring a consistent and responsive customer experience.
- Collaborate with Customer Service, Technical Service, Supply Chain, Operations, and other internal teams to align Company capabilities with customer expectations and deliver effective solutions.
- Achieve established annual sales objectives, including revenue, volume, margin, and profitability targets for the assigned territory.
- Develop competitive commercial proposals and negotiate pricing, terms, and sales agreements in alignment with Company objectives.
- Utilize internal systems, tools, and resources to develop customer offers, support negotiations, and manage commercial activities.
- Identify opportunities to expand product offerings, increase market share, and strengthen the Company's competitive position within existing and prospective accounts.
- Monitor account performance, identify potential challenges, and recommend corrective actions or growth initiatives to achieve business objectives.
- Partner with internal teams to support accurate order placement, resolve commercial issues, and ensure customer commitments, including payment terms, are met.
- Develop and maintain accurate sales forecasts, including anticipated customer demand, volumes, and revenue opportunities, utilizing Company forecasting tools and systems.
- Monitor industry trends, customer markets, competitive activity, and economic conditions to identify potential risks and opportunities impacting sales performance.
- Provide market intelligence, customer insights, and recommendations to support commercial planning, pricing strategies, and business decisions.
Qualifications:- Bachelor's degree in Business, Sales, Marketing, Chemistry, or a related field required.
- Minimum of 5 years of experience in account management, business development, or value-added sales, preferably within the chemical or related manufacturing industry.
- Knowledge of gel coats, fiberglass, polyester resins, or related composite materials preferred.
- Demonstrated experience managing customer relationships, negotiating commercial agreements, and delivering profitable sales growth.
- Experience developing sales forecasts, managing account plans, and analyzing market and competitive trends.
- Strong relationship-building, interpersonal, and customer service skills, with the ability to engage effectively at all levels of an organization.
- Excellent sales, negotiation, and business development capabilities.
- Strong commercial acumen with an understanding of pricing, margins, profitability, and market dynamics.
- Excellent verbal and written communication skills, with the ability to clearly articulate technical and commercial information.
- Strong analytical, problem-solving, and decision-making abilities.
- Proactive, results-oriented approach with the ability to anticipate customer needs and identify growth opportunities.
- Excellent organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.
- Ability to work independently while collaborating with cross-functional teams in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience using CRM systems and sales forecasting tools.
- Willingness and ability to travel approximately 50% of the time.
