TL;DR / OverviewConducting a clinical trial is the most complex and broken - but also the most high-stakes and capital-intensive - problem of our era.
To bring a life-saving medicine from the lab bench to patients, pharma companies spend
tens of billions a year on trials in which hundreds of research sites
qualify and screen hundreds of thousands of patients and stay in contact with those patients over years.This enormous, labor-intensive struggle of screening, recruitment, and retention of patients across hundreds of small research sites in every single trial is the foundational bottleneck in clinical trials.
What you9ll do- Own retention and expansion across Alleviate9s full customer book, reporting on GRR, NRR, and expansion ARR
- Build durable relationships with above-the-line decision-makers, including CEOs, COOs, CROs, and VPs of Patient Recruitment
- Lead quarterly business reviews grounded in recruitment performance: study volume, screen-fail rates, randomization throughput, and ROI against contract terms
- Drive expansion through new studies under master agreements, additional sites onboarded within networks, and adoption of new products, including AI voice, SMS, and more
- Negotiate and execute contract renewals, amendments, and pricing changes
- Synthesize customer feedback into structured input for product and operations, and represent the voice of the customer in roadmap discussions
What we9re looking for- 2+ years in Healthcare B2B account management, customer success with commercial ownership, post-sale roles, or relevant experience
- A track record against retention and expansion targets. You can talk specifics about books you9ve owned, dollars retained, and expansion you drove
- Strong written and verbal communication skills
- Operational rigor. You keep your CRM clean, your forecasts honest, and your follow-through tight without being told
- Healthcare or clinical research industry experience
- High agency. You9ll define the playbook, not inherit one
- Based in San Francisco and able to work in-office 5 days per week
Nice to have- Familiarity with the modern GTM stack
- Experience in seed-to-Series-B environments
Compensation & Benefits- $140K-$160K
- Meaningful equity package
- Comprehensive health, dental, and vision insurance
- Take-what-you-need PTO package
- San Francisco, CA - on-site, 5 days per week
