Who You AreWe are hiring an Account Manager to lead retention, renewal, and expansion efforts across an assigned book of business. This is a quota-carrying role for someone who stays closely connected to customers year-round, builds momentum through proactive outreach, and turns account insight into growth opportunities.
The Account Manager serves as a primary relationship owner for their portfolio, helping customers realize ongoing value from the platform while identifying opportunities to deepen adoption, expand usage, and strengthen long-term partnerships. This role also works closely with systems integrators, channel partners, and reseller partners to support joint opportunities and deliver a cohesive customer experience.
What You'll Do- Serve as the primary point of contact for a portfolio of customer accounts, managing day-to-day relationships and handling escalations with support as needed
- Maintain a consistent cadence of outreach throughout the year to strengthen relationships, reinforce value, and stay ahead of renewal risk
- Own subscription renewals across the assigned book of business, driving retention and contributing to overall revenue goals
- Identify and advance expansion opportunities within existing accounts, including upsell, cross-sell, and pricing motions
- Educate customers on platform value, functionality, and new features so they can maximize adoption and business impact
- Recognize signs of under-utilization or account risk early and step in with recommendations, training, or resources before issues escalate
- Lead Quarterly Business Reviews with selected customers to demonstrate value, review progress, and uncover growth opportunities
- Maintain disciplined weekly forecasting in HubSpot for renewal and expansion opportunities, applying the MEDPICC framework to qualify and stage deals consistently
- Partner with systems integrators, channel partners, and reseller partners to align on account strategy, support technical discussions, and present a unified value proposition
- Work cross-functionally with Sales, Product, and Support teams to deliver a consistent customer experience and identify opportunities across the customer lifecycle
- Use account data and analytics to identify trends, surface risks, and prioritize actions that support retention and growth
- Travel to support customer relationship-building and key account engagements as needed
Requirements- 4-6 years of experience in software sales, specifically account management
- Experience managing a book of business with quota and revenue responsibility
- Demonstrated success with renewals and driving expansion revenue
- Hands-on experience with HubSpot or a similar CRM platform
- Experience in unified communications or collaboration platforms, or selling adjacent technologies is strongly preferred
- Experience managing enterprise, government, healthcare, or finance accounts
- Familiarity with MEDICC, MEDPICC, or a similar qualification framework
- Ability to travel for customer meetings as needed
- Ability to build strong customer relationships and maintain active engagement across a portfolio of accounts
- Confidence leading renewal and expansion conversations and moving opportunities forward with urgency
- Strong communication skills across customer-facing, partner-facing, and internal interactions
- Comfort working in a fast-moving environment with multiple active priorities and revenue goals
- Ability to translate product capabilities into practical customer value and business outcomes
- Sound judgment in identifying account health signals, addressing objections, and responding proactively to risk
- Discipline in forecasting, pipeline management, and CRM hygiene, with strong attention to opportunity status and next steps
- Ability to collaborate effectively across internal teams and external partner networks
BenefitsWe offer a fully remote environment, plus a competitive benefits package including medical, dental, vision, company-paid life insurance and disability policies, 401(k) with a generous matching program, and paid time off.
