7+ years of experience in account management or business development within software consulting
Familiarity with the Media & Entertainment industry
Knowledge of client success frameworks like customer journey mapping
Proven farming and growth experience in enterprise or mid-market software accounts
Strong analytical skills with a focus on business insights
Excellent client management and communication abilities
Willingness to travel and engage with clients regularly
Responsibilities
Build and maintain long-term client relationships as a trusted advisor
Propose strategic solutions aligning internal capabilities with client objectives
Lead account planning and execution for enhanced client success
Communicate effectively across all organizational levels
Identify opportunities and strategies for maximizing client and organizational value
Create comprehensive account plans with actionable progress tracking
Monitor key performance metrics related to client accounts
Support contract negotiations and pricing discussions in collaboration with legal teams
Act as the client's voice internally to align service delivery with needs.
Benefits
Competitive compensation & total rewards
Health benefits & wellness programs
Savings & retirement plans
Global mobility opportunities
Flexible work policy and remote-friendly approach
Social activities like happy hours and gaming tournaments
Continuous learning & training with WizeAcademy
Free certifications in cloud technologies and coding languages
Full Job Description
Key Responsibilities
Build, own and maintain long-term relationships with clients, ensuring a deep understanding of their needs, business context, and industry trends, serving as the primary point of contact and trusted advisor.
Connect the dots across internal capabilities and client objectives to propose repeatable solutions and strategic initiatives.
Lead strategic account planning and execution to drive client success and long-term growth (farming).
Communicate effectively across all levels: from executives to project managers, technical leads, and individual contributors, ensuring alignment and transparency.
Identify and present risk/reward opportunities, and proactively develop strategies to maximize value for both the client and the organization.
Create and maintain comprehensive account plans with clear action items, tracking progress regularly to ensure goals are met.
Monitor key account metrics such as revenue, backlog, team performance, client satisfaction, and margin.
Support contract negotiations, renewals, and pricing discussions in collaboration with legal and commercial teams.
Act as the voice of the client internally, ensuring alignment between client needs and service delivery.
Must-have Skills
7+ years of experience in account management, business development or delivery leadership role in a software consulting or services environment.
Experience in Media & Entertainment.
Knowledge of industry frameworks for client success and growth (e.g., customer journey mapping, account planning methodologies).
Proven track record of farming and growing enterprise or mid-market software accounts.
Analytical mindset with the ability to connect business insights to actionable strategies.
Strong client management and communication skills, with the ability to build trust and credibility with senior stakeholders.
Open to travel and highly engaged with clients.
What we offer:
Competitive compensation & total rewards.
Health benefits & wellness programs.
Savings & retirement plans.
Global mobility opportunities.
Flexible work policy and remote-friendly approach.
Happy hours, gaming tournaments, sports activities & more
Continuous learning & training programs with WizeAcademy
Free certifications in cloud technologies and coding languages.
