Job SummarySupport Producer by providing high level expertise, technical detail, and client service to clients and account teams. Be knowledgeable of coverages, carrier guidelines, underwriting, legislative changes, and maintain strong relationships with clients and carrier representatives. Exercise independent decisions relating to client analysis of coverage, recommending coverage needs, and suggesting new lines of coverage for existing clients, as appropriate. Develop strong relationships with carriers and market accounts.
Essential Duties and Responsibilities:- Build and maintain key client and carrier relationships by phone, email and in person.
- Develop and execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals.
- Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner.
- Continually seek cross-sell opportunities and suggest new lines of coverage.
- Drive the renewal process for assigned clients and work with Producer to monitor and manage the renewal process. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.
- Lead the marketing of accounts and work with Producer as needed.
- Prepare marketing information for client and the Producer or client as appropriate. As appropriate, present the options to the client.
- Complete the implementation process and prepare and deliver all applicable forms to client in conjunction with other service team members as appropriate.
- Formulate and plan with Producer to conduct relationship management meetings and/or visits with assigned clients.
- Assist assigned clients and staff with service questions related to administration, billing, claims issues and problem solving, upon request, and perform such services as appropriate.
- Proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow up in client management system(s). Also, understand how to use the system to acquire information to assist clients.
- Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.
- Mentor team members.
- Other duties and responsibilities as requested by management.
QualificationsRequired Qualifications:- Bachelor's degree or equivalent education and related training
- Five years of relevant insurance industry experience
- Appropriate insurance license(s)
- Strong client relation skills to build and maintain positive business relationships with clients and market contacts; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems.
- Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale
- Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite
- Ability to travel, occasionally overnight
Preferred Qualifications:- Advanced degree
- Certification in field of endeavor
- Experience with Requests for Proposal
The applicable base salary range for this role is $107,700 to $172,100.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [redacted]
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