Role OverviewAs a Majors Account Executive, you'll own Serval's target accounts across large, established organizations that are ready to transform how they work. You'll lead sophisticated, multi-threaded sales cycles with IT, Security, and Operations executives - often spanning multiple teams or business units - to help these companies modernize their workflows through AI automation.
You'll collaborate closely with our founders and product team to shape Serval's majors motion, influence roadmap priorities, and define what AI-powered IT looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.
What You'll Do- Own the full sales cycle across major accounts - from prospecting and stakeholder mapping to close and expansion.
- Develop deep relationships with senior IT, Security, and Operations leaders across large, matrixed organizations, becoming a trusted advisor on automation strategy.
- Orchestrate complex buying committees spanning multiple business units or regions, aligning technical, security, and business stakeholders around Serval's value proposition.
- Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
- Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless delivery at scale.
- Create repeatable playbooks for Serval's majors motion - deal structure, pricing, and multi-unit expansion strategy.
- Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).
What You'll Need- 6+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
- Proven success selling technical or workflow automation platforms into 5-10K employee organizations across multiple stakeholders.
- Expertise running sophisticated, multi-stakeholder sales cycles (4-9 months) with VP and C-suite buyers in IT, Security, or Operations.
- Skilled in strategic account planning, multi-threading across business units, and executive communication.
- High-agency operator - thrives in unstructured environments and helps define process rather than follow it.
- Exceptional presentation, negotiation, and storytelling skills.
- Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.
Nice to Have- Previous experience at high-velocity SaaS companies.
- Experience joining or helping scale an early-stage startup (Series A-D).
- Recognition for top performance - President's Club, top 10%, or rapid promotions.
- Familiarity with AI, ITSM, or workflow automation categories.
- Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.
What We Offer- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
