University degree or post-secondary diploma required.
3-5 years of experience in account management or fleet leasing (heavy truck, commercial vehicle, or automotive).
Proficient in MS Office Programs (Outlook, Excel, Word, PowerPoint, Project).
Superior customer service skills with a focus on customer relationship management.
Excellent organizational skills with attention to detail and ability to manage multiple priorities.
Willingness to travel as needed.
Responsibilities
Serve as the primary contact for internal and external clients, ensuring exceptional customer service.
Act as a customer advocate, focusing on client retention and relationship development.
Collaborate with account management and internal teams to maintain ownership of accounts.
Effectively manage job responsibilities in a fast-paced environment.
Monitor client KPIs and facilitate custom reporting, including Strategic Partnership Reviews.
Identify best practices and cost-saving opportunities through analysis, including Lifecycle Cost Analyses.
Oversee action items, ongoing projects, and strategic initiatives from start to finish.
Benefits
Hybrid work model offering flexibility.
Opportunities for professional development and training.
Supportive team environment focused on collaboration.
Access to resources for maintaining work-life balance.
Full Job Description
What will you do?
Work as a single point of contact and partner with internal and external clients to provide exceptional customer service and act as a resource for all client inquiries.
Act as a customer advocate who is readily available to customers to address needs. Develop and maintain relationships with assigned client base and remains focused on client retention.
Work closely with account management team and all internal departments to maintain ownership of account and associated responsibilities.
Manage all aspects of the job effectively in a dynamic and fast paced environment.
Monitor and trend client KPI's and alert and facilitate custom client reporting. Develop and deliver Strategic Partnership Reviews (SPR).
Make recommendations for best in class practices, identifies cost savings opportunities, and provide analysis, inclusive of Lifecycle Cost Analyses.
Manage action item lists, ongoing projects, and strategic initiatives from receipt through completion.
What are we looking for?
University degree or post-secondary diploma
Proficient in MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, etc.)
3-5 years experience in account management or fleet leasing (heavy truck, commercial vehicle, or automotive).
Superior customer service skills required, including focus on customer needs and customer relationship management.
Must have excellent organizational skills, ability to manage multiple priorities and focus on attention to detail.
Ability to travel as needed
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Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $66,320.00 - $94,510.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.
