Job Summary:
As the Account Executive, HELP at Shine Early Learning, you will own the management and growth of the Hawaii Early Learning Profile (HELP) product suite. HELP is a comprehensive birth-to-3 development assessment suite encompassing print materials, HELP Connect (a digital assessment platform), and associated training and certification offerings.
As Account Executive, you will be responsible for both account management and new business development across a diverse customer base including Early Intervention service providers, Early Childhood Education providers, Early Head Start providers, and relevant local, regional, and state agencies. You will be responsible for delivering new customer acquisition, as well as account expansion by migrating customers from print to HELP Connect, and expanding adoption of training and certification offerings.
Our ideal candidate is passionate about supporting the development of children from birth to age three and brings hands-on experience in Early Intervention, Early Childhood Education, or a related field. They understand the needs of practitioners and programs serving young children and are excited to help customers use HELP more effectively to improve outcomes. We are looking for someone who is relationship-oriented, consultative, entrepreneurial, and motivated to grow the reach and impact of HELP. Prior sales experience is not required, but candidates must be comfortable with the commercial aspects of the role, including building customer relationships, identifying growth opportunities, and being accountable for revenue targets.
This role reports to the Chief Growth Officer and operates as an individual contributor, with the potential to build and lead a larger team as the business scales.
Essential Duties & Responsibilities:
Account Management & Customer Growth:
- Serve as the primary commercial owner of Shine Early Learning's existing HELP customer base, managing relationships with Early Intervention programs, Early Head Start, and other customer segments
- Develop and execute account plans to drive retention, expansion, and upsell across the HELP suite
- Lead conversion of print-based HELP customers to HELP Connect, with structured migration and onboarding support
- Identify and pursue upsell opportunities to HELP training, certification, and professional development offerings
- Track and report on account health metrics, renewal rates, and expansion pipeline
- Serve as a trusted partner and resource to existing customers navigating the transition from print to digital
New Business Development:
- Develop and execute annual sales plans to grow the HELP customer base with new logos
- Own the new business sales funnel — from lead generation and pipeline development through close
- Drive adoption of HELP Connect as a standalone digital/SaaS offering in new markets
- Identify new market segments, distribution channels, and partnership opportunities to expand reach
- Represent Shine Early Learning at key sector conferences, coalitions, and stakeholder convenings
Cross-Functional Collaboration:
- Partner with Product to provide market and customer feedback that informs the HELP Connect, print, and training roadmaps
- Collaborate with Marketing on go-to-market strategies, sales enablement materials, and demand generation
- Work with the Learning & Impact Team to bundle and position professional development offerings alongside HELP
- Partner with Shine Early Learning's broader sales and marketing teams to create coordinated go-to-market strategies where services and products intersect
- As the product business scales, define and build the sales team structure to support growth
Forecasting & Operations:
- Maintain accurate pipeline reporting and revenue forecasting in CRM
- Analyze sales data to identify trends, risks, and opportunities; report to CGO on a regular cadence
Contribute to Acelero, Inc. community of practice by:
- Demonstrating leadership in alignment of work and approach to company vision, mission, core values and the advancement of diversity, equity, inclusion and belonging
- Serving as an active member of the Acelero Shine Senior Director Leadership Team (SDLT)
- Communicating department goals and progress frequently and effectively with Acelero, Inc. executive leadership, business unit leaders, and other appropriate internal and external stakeholders
- Partnering in cross-network communications and development activities to advance Acelero's strategic priorities
- Ensuring that sales strategies align with Acelero's organizational culture, values, and commitment to diversity, equity, and inclusion
- Promoting a culture of shared purpose and collaboration
Job Specifications:
To perform this job successfully, an individual must be able to carry out each essential duty in a satisfactory manner. The job specifications listed are representative of the education and experience, the physical requirements, as well as the knowledge, skill and/or ability (KSAs) that are generally necessary for the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job Requirements & Qualifications:
- Education: Bachelor's degree in Early Childhood Education, Early Intervention, Child Development, Business, or a related field preferred
- Experience: 5+ years of professional experience in Early Intervention, Early Childhood Education, Early Head Start, or a related field, with a strong understanding of birth-to-three development, developmental assessment, and the needs of practitioners and programs.
- Relationship Management: Demonstrated ability to build trusted relationships with customers, partners, or stakeholders; understand their needs; and provide consultative guidance and support.
- Commercial Aptitude: Entrepreneurial, results-oriented mindset with the ability to identify opportunities, influence decisions, and drive customer adoption and growth. Prior sales experience is not required, but candidates must be motivated to own and achieve revenue targets.
- Industry Knowledge: Understanding of the Early Intervention and early childhood service delivery landscape, including program operations, funding structures, and the needs of providers and administrators.
- Technology: Comfort learning and demonstrating digital tools and supporting customers in adopting new technology. Experience with CRM systems or SaaS platforms is a plus.
Preferred Qualifications:
- Experience driving digital transformation / print-to-digital migration with an existing customer base
- Familiarity with HELP, ASQ, or other developmental screening and assessment tools
- Knowledge of the early childhood regulatory and funding landscape
Additional Requirements:
- Physical exam and background checks are required for this position.
- Travel required locally or long-distance up to 40% of the time for work-related meetings and functions.
- Must have a valid driver’s license and/or reliable transportation.
Physical Requirements:
- Ability to sit most of the time with some bending and reaching.
- Ability to stand, walk, and bend periodically.
- Ability to engage in repetitive movement of wrists, hands, and fingers – typing and/or writing.
- Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading).
- Ability to receive and respond to oral communication.
- Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
Work Environment:
- Work is generally performed in a remote environment.
- Standard office equipment generally used includes:
- Smartphone/Telephone
- Personal Computer (monitor, keyboard, and mouse), Laptop, or Tablet
May be required to operate a motor vehicle during the course of duties.
When, Where, and How Much
- When: Fall/Winter 2026
- Where: Remote (25% Travel)
- How Much: $100k-110k Base Salary + Commission & Comprehensive Benefits Package
