Job DescriptionWe are looking for Account Executive! The Account Executive works directly with EP customers to learn, understand, and uncover client goals and pain points while establishing how the EP product and service line can help solve their needs. Duties include regularly meeting sales quotas, team goals, and other forms of client expectations. The Account Executive will be able to uncover opportunities for new business as well as maintain client satisfaction levels in purchased services/products to help EP meet it's sales targets. This individual is a key team member in helping support the sales process through to the project setup ensuring a successful hand off to other internal EP support teams. The Account Executive should be able to articulate and demonstrate the value proposition of all EP products and services developing client relationships in repeat customers.
KEY RESPONSIBILITIES- Demonstrate experienced sales skill set
- Prepare and present sales value proposition for EP products and services
- General understanding of EP's complete product and service offering with ability to articulate sales value proposition to clients
- Understanding of sales target prospecting practices to achieve sales quotas - documenting leads and opportunities and ensure complete information data sets are captured with timely follow up
- Gather and understand customer goals, plans, challenges, timeline, budget including key decision maker roles
- Overcome client objections
- Supplement your pipeline by completing lead generating activities including cold calls, emails, and social touches
- Demonstrate excellence in opportunity management filling sales gap to achievement sales targets
- Occasionally host and attend client sales events including lunches, dinners, sporting events and concerts
- Oversees project onboarding
- Ensure the production setup order form has a complete data set of required information and that system requirements match account specific requests
- Independently coordinate and onboard all clients onto EP Products within established delivery times
- Participate in regularly scheduled account team client meetings and team meetings providing ideas for how to position our services and products to help clients improve their business process while also looking at how to improve our business results
- Ability to partner with clients and document all client inquiries in Salesforce via Case and record all inbound/outbound calls as well as emails and other case tasks with quality detail
- Ability to multi-task and work in a fast-paced environment
- Adhere to sales, service, and product escalation procedures for assigned tasks/issues, ensuring that all involved parties are informed of an issue's current status/resolution.
- May participate in various client focused and department projects
- Ability to build trust with specific clients creating foundational relationships
- Must complete and pass all required training on all products and services
- Additional responsibilities as assigned
JOB REQUIREMENTS / QUALIFICATIONS NEEDED- Bachelor's Degree preferred or industry/job experience equivalent
- Minimum 5 years prior relevant experience, in client service preferred
- Entertainment industry experience preferred, specifically entertainment Production experience
- Experience in basic sales practices including strong cold calling skills with a strong determination to turn leads into opportunities
- Experience in lead qualification and development practices
- High aptitude for problem solving with the ability uncover customer pain with high degree of diplomacy
- 2 years basic negotiation experience in an entry level or equivalent experience sales role
- Goal-oriented, driven by a large appetite to 'win'
- Demonstrate a high level of professionalism, always showing respect for the client and for fellow employees
- Learning agility and action orientation
- Strong written and verbal communication skills with client facing acumen
- Ability to collaborate and work with team and other departments effectively
- Ability to analyze, demonstrate sound decision making and critical thinking skills
- Ability to multi-task as well as handle multiple client issues at a time
- Proficient in Microsoft Word, Excel, Outlook
- Presentation skills
Other benefits and perks included are:
- Health, Dental, and Vision options
- 401(k) retirement savings plan and company match
- Paid holidays, vacation time, and sick time
- Participation in company equity plans
- Employee Assistance Program, mental health and wellness programs
- Training and development
- Hybrid Schedule
- Annual bonus and merit reviews
The salary range for this position in $80,000 to $90,000 and will be commensurate with experience related to the position.
