Bachelor's Degree in Business Administration or related field or equivalent experience
Over 7 years of Client services experience
Strong knowledge of Microsoft Office Suite
Excellent verbal and interpersonal communication skills
In-depth working knowledge of the brokerage industry
Familiarity with industry trends and governmental regulations
Ability to meet continuing education requirements
Responsibilities
Maintain and enhance relationships with existing Clients through proactive initiatives
Understand and analyze Client account requirements and needs
Provide strategic planning and consulting advice, including RFP production
Consult with Clients on investment options, services, and claims
Review large claims and abnormal utilization results with Clients
Coordinate new business report activities and generate opportunities
Negotiate program terms and costs with Clients and Vendors
Full Job Description
Job Summary:
Description:
Maintains and enhances Lockton's relationships with existing Clients by executing proactive, creative, and on-going contact initiatives
Proactively understands the requirements and needs of a Client account
Provide strategic planning and consulting advice to clients including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations
Consults with Clients to review investment options, bender services, fees, strategies and goals
Consults regularly with Clients to review large claims, abnormal utilization results, and monthly claims experience
Reviews and issues profitability assists on all "fee-at-risk" proposals
Assists in the establishment and attainment of revenue goals for existing and new business
Provides input in the development and implementation of policies and procedures, as well and operating and strategic plans within area of specialty
Develops and maintains dependable working relationships with carriers, broker servicing networks, and other providers
Oversees issue-resolution between Client and the Vendor
Coordinates market selection for new and renewal business on designated accounts
Initiates and duplicates new business report activities
Generates new business opportunities through cross-selling
Negotiates program terms and costs
May help coordinate the day-to-day administrative activities among those servicing the Client's account including the coordination of all support services such as claims and loss control
Provides information, concepts, techniques, and programs to department Associates to improve and enhance working knowledge
Mentors and trains junior-level staff
Researches and understands industry trends, product development government regulations
Performs other responsibilities and duties as needed
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Requirements:
Qualifications:
Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
Typically more than 7 years of Client services experience is required
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong verbal and interpersonal communication skills required
Demonstrates strong working knowledge and experience within brokerage industry
Understands industry trends and governmental regulations
Ability to complete continuing education requirements as needed
Ability to attend company, department, and team meetings as required, including industry training sessions
Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
Ability to efficiently organize work and manage time in order to meet deadlines
Ability to travel by automobile and aircraft
Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
Ability to work on a computer for a prolonged amount of time
Ability to work outside of normal business hours as needed
Legally able to work in the United States
About Lockton
Lockton Companies is the world's largest privately held insurance brokerage firm, providing insurance, risk management, employee benefits and retirement services. The company was founded in 1966 and is headquartered in Kansas City, Missouri. Lockton has more than 7,500 associates in over 100 offices worldwide. The company serves clients in a variety of industries, including construction, healthcare, hospitality, manufacturing, real estate, and technology. Lockton is known for its innovative solutions and exceptional customer service.
