7+ years' experience in client management, preferably in an agency setting.
Experience leading $5M+ accounts with year-over-year growth.
Strong cross-functional leadership and influencing abilities.
Demonstrated success in meeting and exceeding personal and team objectives.
Ability to thrive in dynamic, fast-paced agency environments.
Skilled in team management and mentoring for growth.
Responsibilities
Grow accounts and ensure overall profitability.
Manage executive team and provide account updates to meet business goals.
Serve as the primary contact between clients and the agency.
Develop lasting relationships with clients at senior levels.
Collaborate with internal leaders to ensure agency success.
Partner with Operations and Production teams to solve staffing challenges.
Mentor and develop the Account team to deliver exceptional client service.
Establish agency as a strategic partner through aligned client objectives.
Benefits
Opportunity to lead and influence significant accounts.
Access to mentorship and growth opportunities.
Engagement in a collaborative agency culture.
Role in driving innovative solutions for client challenges.
Full Job Description
The Account Director is responsible for the stability and profitability of a large account. They are a savvy manager with extensive knowledge of the brand with a proven track record of effective initiatives that help achieve client goals, including driving revenue. In addition to monitoring and mentoring the account team, they will be responsible for defining business goals and needs for clients, implement new marketing ideas and planning, and systems to support the growth of client accounts. The Account Director owns the client relationship on all brands and owns the brand strategy and effectively influences the client to achieve brand objectives. Finally, they are responsible for staffing, managing and leading the assigned account team.
What you will do...
Responsible for growth of accounts and ensure overall profitability
Manage executive leadership team and provide ongoing account updates and plans to reach business goals
Acts as the single point of contact for the client to the agency, and the agency to the client
Create enduring relationships with clients at the most senior level
Be a collaborative partner to internal department leaders to ensure the greatest good and success for the agency
Be a partner to the Operations and Production Management teams to problem solve staffing challenges as well as to inspire regular communication cross functionally
Manage, mentor, and grow the Account team to provide the highest level of client care and team development
Implement policies and procedures to ensure the Account team is meeting and exceeding goals
Work with clients to define goals and corresponding KPIs, and communicate these to the internal team
Contribute positively to agency culture and advocate for Account team participation and opportunities
Establish the agency as a strategic creative partner by ensuring the work developed is in service of the larger client objectives and strategy
Develop and implement innovative solutions to client business challenges
Exhibit superb communication and relationship management skills
Effectively navigate challenging situations internally, with clients and partners
Your Credentials
7+ years' experience in client management, agency preferred.
Previously leading $5M+ books of business with YoY growth.
Cross-functional leadership and influencing skill; ability to build strong partnerships both outside and within.
Proven track record of meeting/exceeding targets and objectives personally and as a leader.
Ability to thrive in a fast-paced environment; the atmosphere of an agency energizes you, and you understand how to thrive when change is constant, and obstacles need to be overcome with optimism, creativity, and teamwork.
Adept at managing and mentoring team members to drive personal and professional growth.
