About our Client Services Craft
Our Client Services craft partners with clients to guide strategic thinking, build trusted relationships, and ensure outstanding delivery across life sciences brands. The team bridges strategy, creativity, and execution to deliver meaningful impact through collaboration, operational excellence, and a deep understanding of client needs.

Job Description

The Account Director plays a key leadership role in managing client relationships, overseeing program delivery, and ensuring excellence across every touchpoint. This role brings strategic thinking, operational discipline, and a strong understanding of the healthcare landscape to guide both clients and internal teams. The Account Director helps shape brand direction, ensures smooth execution, and drives opportunities for value and growth.

What You'll Do:

• Lead and support precise project execution while ensuring process alignment and regulatory compliance
• Manage timelines, anticipate barriers, and consistently deliver high-quality work that exceeds expectations
• Oversee and guide project budgets, forecasts, and scopes in partnership with project management
• Collaborate with cross-functional teams to deliver launch and in-market programs
• Contribute strategic insights that inform account plans and elevate client outcomes

Qualifications

Required:

• 6+ years of client services experience in the advertising industry
• 2+ years of pharmaceutical or healthcare advertising experience
• Experience managing $2-3M in business across brands or portfolios
• Strong experience building relationships at the Product Manager and Associate Director level
• Proven ability to lead client meetings, coordinate briefs, and communicate feedback clearly
• Full understanding of pharma/healthcare marketing communications and regulatory considerations

Desired:

• Experience supporting HCP-focused initiatives
• Experience contributing to brand planning and launch preparation
• Ability to translate client changes into clear internal direction
• Comfort reviewing and developing scopes of work with project management
• Comfort and enthusiasm for integrating AI into workflows
• University degree required; MBA a plus

Additional Information

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [redacted] and we will work with you to meet your accessibility needs and ensure you have a positive experience.