ADM

Account Director

ADM • $120K — $140K *
Richmond, VA 23223Hybrid
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 10+ years of experience in promotional products or procurement outsourcing, servicing CPG/retail brand teams.
  • Solid background and knowledge in POS Display production.
  • Exceptional client relationship management skills emphasizing honesty, openness, and approachability.
  • Proven ability to drive revenue growth and enhance margins.
  • Excellent written and verbal communication skills, with proficiency in MS Office suite, especially Excel and PowerPoint.
  • Demonstrated leadership and people management experience.
  • Proven problem-solving skills with the capability to present innovative solutions.

Responsibilities

  • Lead client accounts while developing and sustaining strong client relationships.
  • Serve as the main point of contact for stakeholders on design, manufacturing, and incentive projects.
  • Collaborate with stakeholders to identify and communicate procurement efficiencies and strategies.
  • Deliver internal and external process enhancements to satisfy operational KPIs and contractual obligations.
  • Participate in proposal formation for business expansion within existing client sites.
  • Engage in strategic planning and establish effective annual objectives for accounts.
  • Review and improve client metrics, ensuring scalable processes for optimal team performance.

Benefits

  • Medical, Dental, Vision insurance, 401(k) match, and cell phone reimbursement.
  • Hybrid work model requiring 2 days in the office per week.
  • Generous paid time off (PTO), volunteer days, and professional development opportunities.
  • Employee reward and recognition programs to foster engagement and motivation.
  • Opportunity for career growth working with top brands in a collaborative global team.
Full Job Description
Account Director

Department: Account Management

Employment Type: Full Time

Location: Hybrid - US (Richmond, VA)

Reporting To: Alice Stanton

Compensation: $120,000 - $140,000 / year

Description

About the Role:
The Account Director role is responsible for providing strategic leadership within a client service-focused environment. This individual will build and maintain strong client relationships while driving account growth, profitability, and client satisfaction.

Responsibilities include leading client accounts, making strategic and day-to-day business decisions, managing financial performance, and understanding the impact those decisions have on the overall P&L. The Account Director is a recognized leader of people with a proven track record of delivering results in a client-focused environment.

The ideal candidate is an innovative and strategic thinker with strong leadership skills and a demonstrated ability to successfully grow client relationships, drive profitability, and lead high-performing teams. This role reports directly to the Vice President, Client Services.

Responsibilities

Client Relationship Management
  • Senior leadership role leading the client team and developing and sustaining client relationships with the ability to advance and elevate relationships within an account
  • Main point of contact for client stakeholders for all design, manufacturing, print, POS, and premium/incentive-related projects including preparing and leading all ongoing monthly and quarterly client performance reviews
  • Work collaboratively with senior client stakeholders to identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus and alternative manufacturing, print, POS, and premium/incentive-related items or programs in development to deliver value and enhance ROI for our clients
  • Devise and deliver all internal and external process enhancements to ensure excellent and consistent delivery of our outsourcing procurement and service model, achieving all operational KPIs and satisfying all contractual obligations
  • Align with the Key Account Management approach to track progress and measure client risk


Business Development and Business Planning
  • Participate in the formation of proposals for business expansion within existing client sites; ensure the successful introduction and implementation of new contracts or services
  • Expand understanding of client's business, their industry, and key developments
  • Participate in the strategic planning process for the region and develop effective strategic plans and annual objectives for accounts
  • Leverage cross functional people and capabilities within adm to ensure all new business opportunities; acquisition or expansion, have adm in the position to win

Operational Management
  • Ensure the continuous review and improvement of client metrics and reporting
  • Develop and maintain flexible staffing targets based on profitability
  • Manage the strategic allocation of resources
  • Foster a culture of excellence and ensure continuous improvement through the consistent employment of business best practices
  • Ensure scalable processes and systems are in place to optimize team performance

Financial Management
  • Responsible for successful P&L management, including delivering against budgets, revenue forecasting, and tracking performance KPIs
  • Accountability for the overall financial performance of the accounts against budget
  • Manage the budgeting process with the Commercial Finance Manager and Account Director
  • Ensure all direct reports are clear about financial targets and annual business goals and support their achievements
  • Ensure a structured plan for profit enhancement is in place and is monitored closely for performance

People Management and Development
  • Work closely with all levels, including senior and executive management, managers, and staff at client sites across the region
  • Manage the selection, development, retention, motivation, and performance management of direct reports
  • Ensure all Human Resources matters are managed effectively and consistently
  • Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place
  • Manage the succession planning process for team members
  • Identify and ensure training and professional development requirements of the team are established, executed, and monitored


Skills and Experience
  • Bachelor's degree with 10+ years of experience working for a promotional products or procurement outsourcing agency, servicing CPG/retail client brand teams
  • Solid background and knowledge in POS Display production
  • Exceptional client relationship management skills - professional, honest, direct, open, and approachable; extensive experience engaging and influencing cross-functional teams
  • Proven experience driving top-line revenue growth and margin enhancement
  • Excellent written and verbal communication skills
  • Team player that leads by example with prior leadership and people management experience
  • Excellent MS Office suite skills, including advanced knowledge of Excel and PowerPoint
  • Problem solver with the ability to identify and clearly present innovative solutions
  • Proven track record in managing overseas sourcing projects would be advantageous
  • Ability to work in fast-paced environment
  • Willingness to travel when required


Benefits
  • Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
  • Work Environment: Hybrid - 2 days/week in office
  • Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
  • Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

About ADM

Archer Daniels Midland Company offers food ingredients, animal feeds and feed ingredients, biofuels, and other products. ADM transforms natural products into a complete portfolio of ingredients and flavors for foods and beverages, supplements, nutrition for pets and livestock, and more. It was formed in 1902 and headquartered in Chicago, Illinois.

ADM Careers

There has never been a more exciting time to explore the job opportunities at ADM, a global leader in nutrition and agricultural processing. As a company committed to growth, innovation, and sustainability, ADM offers a unique platform for professionals to advance their careers in a dynamic and supportive environment. Work You’ll Do Join ADM’s industry-leading team to help address some of the most pressing challenges of our time, from food production to sustainable energy. At ADM, you can transform industries and foster a healthier future, leveraging our global scale and deep industry expertise. Lead with Innovation and Leadership At ADM, you are positioned to lead at the nexus of agricultural expertise and cutting-edge innovation. Our leadership in the market is driven by our commitment to innovation and diversity, ensuring that we meet global demands sustainably and efficiently. Engage with a Global Team Collaborate with over 33,000 dedicated professionals around the world who are united in their passion for delivering results and making a meaningful impact. ADM’s culture fosters a collaborative and inclusive workplace where diverse ideas lead to extraordinary outcomes. Introducing the ADM Professional Growth Pathways We are dedicated to nurturing the professional growth of our employees through unmatched training, leadership development programs, and diversity training. ADM’s commitment to professional development ensures that your career is future-proof, allowing you to evolve with the industry and our company. Do Meaningful Work Engage in work that matters with a team that values innovation and practical solutions. At ADM, your efforts contribute directly to creating a more secure and sustainable world, from improving global food supply chains to pioneering new bio-solutions. Be Part of a Great Team Experience the power of teamwork at ADM, where our collaborative environment is enhanced by diverse perspectives and a shared commitment to excellence. Our team’s unparalleled capabilities in agribusiness drive our ability to meet the needs of a growing world. Explore Career Opportunities From internships to full-time positions, ADM offers a variety of entry points for individuals at all stages of their careers. Whether you’re refining your skills or ready to lead, find the position that matches your career ambitions at ADM. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, and solution-driven team players who are ready to make a difference. SEARCH ADM JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at ADM.
Learn more about ADM
Size
41,000 employees
Market Cap
$52 billion
Industry
Manufacturing & Automotive
Net Income
$1.7 billion
Founded
1902
5 Year Trend
+6.5%
Revenue
$64.3 billion
NASDAQ
ADM
* Ladders Estimates

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