ADM

Technology Solutions Director

ADM • $135K — $150K *
New York, NY 10025Hybrid
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in Technology Solutions, Customer Success Management, or similar client-facing roles.
  • Strong consultative background with enterprise clients and diverse stakeholders.
  • Excellent verbal and written communication with presentation skills.
  • Proficient in translating technical concepts into business-friendly language.
  • Proven capability to establish long-term relationships in complex organizations.
  • Solid understanding of SaaS strategies and emerging technology trends.
  • Strong problem-solving and conflict resolution skills.

Responsibilities

  • Lead client engagement and ensure successful technology adoption.
  • Build trusted relationships with senior stakeholders to identify business solutions.
  • Conduct technology discovery sessions to uncover business challenges.
  • Develop business proposals and technology roadmaps for clients and internal teams.
  • Manage monthly and quarterly service reviews to enhance client satisfaction.
  • Collaborate with tech teams to define and scope client requirements accurately.
  • Drive continuous innovation by assessing and improving technology solutions.

Benefits

  • Medical, Dental, Vision coverage and 401(k) match.
  • Hybrid work environment with 2 days/week in office.
  • Generous PTO and volunteer days available.
  • Opportunity for professional development and recognition programs.
  • Chance to work with major brands and a global team.
Full Job Description
Technology Solutions Director

Department: Technology Solutions

Employment Type: Full Time

Location: Hybrid - US (New York)

Reporting To: Candace Corlett

Compensation: $135,000 - $150,000 / year

Description

About the Role:
The Technology Solutions Director is responsible for leading client engagement, client success, and solution design for adm Indicia's technology platform. This role partners closely with clients, internal teams, and the technology function to ensure technology solutions are aligned to business needs, successfully implemented, and deliver measurable value.

The role serves as the primary technology partner for clients, leading solution discovery, platform adoption, and ongoing optimization while ensuring customer satisfaction and maximizing the value of our technology investment. This individual will collaborate with development teams, client services, and regional stakeholders to deliver technology initiatives, support continuous innovation, and drive operational efficiencies across the Americas.

The ideal candidate is a consultative technology leader with strong client relationship management skills, the ability to translate technical concepts into business solutions, and experience leading cross-functional teams while delivering exceptional customer outcomes.

Responsibilities

Client Relationship Management
  • Serve as a core member of client account teams, providing technology expertise and leadership throughout solution design and implementation.
  • Build trusted relationships with senior client stakeholders by understanding business requirements and translating them into technology solutions.
  • Lead technology discovery sessions, stakeholder workshops, and client meetings to identify business challenges and transformation opportunities.
  • Deliver technology demonstrations to internal teams, client stakeholders, and prospective clients during new business opportunities.
  • Act as the primary escalation point for technology-related inquiries across the Americas region.
  • Develop and present business cases, technology roadmaps, and solution recommendations to internal and external stakeholders.
  • Lead monthly service reviews and quarterly business reviews while maintaining regular client satisfaction surveys to ensure clients continue to realize value from the platform.
  • Serve as the Voice of the Customer by identifying product enhancement opportunities that improve adoption, utilization, and overall customer experience.

Technology Solutions & Delivery
  • Partner with technology development teams to ensure client requirements are accurately defined, scoped, and translated into development sprints.
  • Assess current technology processes, systems, and workflows to identify opportunities for improvement and operational efficiencies.
  • Develop future-state technology solutions, implementation roadmaps, and process improvements that support client objectives.
  • Become the subject matter expert on adm Indicia's proprietary technology platform and identify opportunities for continued innovation and enhancement.
  • Ensure all technology requirements are documented, mapped, and aligned with global technology solution processes.
  • Track development progress using project management tools and communicate updates to both internal teams and clients.
  • Deliver client and internal training to ensure effective platform adoption and ongoing utilization.

Operational Management
  • Work closely with Client Services teams to support technology enhancements and identify opportunities to improve efficiency.
  • Mentor and manage members of the Technology Solutions team to ensure high-quality client-facing technology support.
  • Develop and monitor implementation plans, milestones, and checkpoints to ensure successful and timely project delivery.
  • Collaborate with Legal, Commercial, and Client teams to develop Statements of Work aligned to regional client requirements and global standards.
  • Maintain clear communication with clients and internal stakeholders regarding project status, development progress, and implementation activities.

Innovation & Customer Success
  • Drive continuous innovation by identifying opportunities to enhance adm Indicia's proprietary technology platform.
  • Recommend technology improvements that reduce operational costs and improve business efficiencies.
  • Ensure clients and end users maximize the value of the technology platform while effectively managing expectations throughout the customer lifecycle.
  • Monitor technology adoption and customer success to support long-term client satisfaction and platform growth.


Skills and Experience
  • 10+ years of experience in Technology Solutions, Service Management, Customer Success Management, or a related client-facing technology role.
  • Strong consultative experience working with enterprise clients and cross-functional stakeholders.
  • Demonstrated understanding of technology solutions and their application across local markets and regional organizations.
  • Strong technical aptitude with the ability to communicate complex technical concepts in business-friendly language.
  • Excellent verbal and written communication skills with strong presentation capabilities.
  • Proven ability to build and maintain long-term relationships across complex organizations.
  • Strong commercial understanding of technology solutions and SaaS go-to-market strategies.
  • Knowledge of emerging technologies, competitive technology solutions, and market trends.
  • Strong problem-solving, conflict management, and stakeholder management skills.
  • Experience leading cross-functional teams and managing multiple complex technology initiatives simultaneously.
  • Ability to guide onshore and offshore development teams while balancing client expectations and business priorities.


Benefits
  • Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
  • Work Environment: Hybrid - 2 days/week in office
  • Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
  • Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

About ADM

Archer Daniels Midland Company offers food ingredients, animal feeds and feed ingredients, biofuels, and other products. ADM transforms natural products into a complete portfolio of ingredients and flavors for foods and beverages, supplements, nutrition for pets and livestock, and more. It was formed in 1902 and headquartered in Chicago, Illinois.

ADM Careers

There has never been a more exciting time to explore the job opportunities at ADM, a global leader in nutrition and agricultural processing. As a company committed to growth, innovation, and sustainability, ADM offers a unique platform for professionals to advance their careers in a dynamic and supportive environment. Work You’ll Do Join ADM’s industry-leading team to help address some of the most pressing challenges of our time, from food production to sustainable energy. At ADM, you can transform industries and foster a healthier future, leveraging our global scale and deep industry expertise. Lead with Innovation and Leadership At ADM, you are positioned to lead at the nexus of agricultural expertise and cutting-edge innovation. Our leadership in the market is driven by our commitment to innovation and diversity, ensuring that we meet global demands sustainably and efficiently. Engage with a Global Team Collaborate with over 33,000 dedicated professionals around the world who are united in their passion for delivering results and making a meaningful impact. ADM’s culture fosters a collaborative and inclusive workplace where diverse ideas lead to extraordinary outcomes. Introducing the ADM Professional Growth Pathways We are dedicated to nurturing the professional growth of our employees through unmatched training, leadership development programs, and diversity training. ADM’s commitment to professional development ensures that your career is future-proof, allowing you to evolve with the industry and our company. Do Meaningful Work Engage in work that matters with a team that values innovation and practical solutions. At ADM, your efforts contribute directly to creating a more secure and sustainable world, from improving global food supply chains to pioneering new bio-solutions. Be Part of a Great Team Experience the power of teamwork at ADM, where our collaborative environment is enhanced by diverse perspectives and a shared commitment to excellence. Our team’s unparalleled capabilities in agribusiness drive our ability to meet the needs of a growing world. Explore Career Opportunities From internships to full-time positions, ADM offers a variety of entry points for individuals at all stages of their careers. Whether you’re refining your skills or ready to lead, find the position that matches your career ambitions at ADM. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, and solution-driven team players who are ready to make a difference. SEARCH ADM JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at ADM.
Learn more about ADM
Size
41,000 employees
Market Cap
$52 billion
Industry
Manufacturing & Automotive
Net Income
$1.7 billion
Founded
1902
5 Year Trend
+6.5%
Revenue
$64.3 billion
NASDAQ
ADM
* Ladders Estimates

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