Job Summary
This role is the primary point of contact for employees seeking job accommodations related to qualifying disabilities, guiding them through requests ranging from simple to complex while ensuring a smooth, supportive experience. It involves assessing and triaging accommodation needs, developing recommendations for employer approval, and consulting with employers on options, processes, correspondence, and issue resolution, including participation in status meetings. Success in this position requires exceptional communication and organizational skills, strong attention to detail, the ability to prioritize in a fastpaced environment, and the analytical, criticalthinking, and customerservice focus expected at The Standard.
Key Responsibilities:
- ADA Acumen: Provide subject matter expertise by demonstrating a high level of understanding of the ADAAA law and guidelines established by the EEOC, articulating the purpose of the ADA and provide an overview of the law for employees and employers.
- Case Management: Provide expert and timely case mgmt. for ADA claims using a strong understanding of ADA case management processes and guidelines for cases of simple to moderate complexity.
- Employee Interaction: Fosters trust and rapport with employees through case mgmt. with the intention to create accommodation options to support employees return to work or stay at work.
- Employer Interaction: Provide account management and subject matter expertise to employers for ADA claims needs, offering guidance on ADA laws, claims processes, systems, case reviews, process questions, or other customer service issues.
Skills and Background Youll Need
- Education: Bachelors degree in business, science, or related field; or equivalent work experience in human resources, leave management or benefit management
- Experience: 2+ years of demonstrated progressive experience with disability accommodation, absence management, return to work, claim administration and reporting or the equivalent combination of education and/or relevant experience.
- Preferred professional licensure or certification: PHR, CPDM, ADA certification.
- Proven track record of being successful with providing support and guidance to employees and employers as it relates to accommodations.
Key Behaviors of a Successful Candidate
- Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
- Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.
- Customer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.
In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about
The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.
Salary Range:
$66,000.00 - $96,250.00
Positions will be posted for at least 5 days from original posting date.
