A/V Onsite Maintenance Engineer

WHAT YOU’LL DO

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Deliver field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training and as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required
• Must be flexible to work after hours and weekends when required

WHAT WE’RE LOOKING FOR

Must-Haves:

• Effectively communicate with employees, customers, and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Advanced computer knowledge (WIN/Mac).
• Knowledge of signal flow for audio, video, and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work after hours and weekends when required.
• Ability to regularly climb and work from ladders, lifting equipment, tools, and materials.
• White Glove Service: Demonstrated ability to provide high-level support to director-level executives and above in a corporate setting, ensuring smooth and professional AV experiences.
• Problem-Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues.
• Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders.
• Logitech: Proficient in setting up, configuring, and troubleshooting Logitech systems, ensuring reliable connectivity and performance.
• Extron Systems : Extensive experience with deployments, integration, and troubleshooting of Extron NAV and associated S/W.
• Crestron Systems: Proficient in setting up, configuring, and troubleshooting Crestron systems, ensuring reliable connectivity
• Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN and VLans.
• Q-SYS, Logitech, Biamp, Extron NAV experience
• UC Platforms - Teams, Zoom, Webex
• Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting
• Video wall experience (Planar, Christie, Barco, Samsung, Daktronics)
• Preventive Maintenance 
• MS Teams Admin ( Primary )
• Zoom Cloud Admin ( Secondary )
• CTS

Nice-To-Haves:

• Formal education in Electronics or related field preferred
• Preferred external training:
• AMX Intro to Networking for AV Professionals
• Extron AV Associate Certification
• Dante 1-3
• Q-SYS 1+

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

Pay Type

Min Base

Max Base

Hourly

$36.06/hr

$46.15/hr