Iteris is seeking a
511 Operations Supervisor that will be the main point of contact and overseeing all shift operations. Provides management with key decision-making information, allowing more users to safely navigate incidents and emergencies.
What you will be doing:- Mentor subordinate staff; provide feedback for performance evaluations
- Provide effective operational decisions and guidance during shift operations, based on critical thinking
- Provide operational supervision and staff leadership during shift operations, ensuring readiness, SOP adherence, and appropriate execution of operations tasks (as listed below)
- Monitor Partner Agency Traveler Information Sources and other identified sources/feeds
- Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance
- Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe
- Coordinate with MTC staff to prepare messaging plans for planned events
- Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users
- Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies
- Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures
- Conduct notifications per escalation procedures in the event of High Profile incidents
- Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels
- Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times
- Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours
- Document system deficiencies, failures and anomalies and make notifications in accordance with SOP
- Support emergency operations, including after-hours support of High Profile incidents
- Maintain skills proficiency in MTC 511 operations
- Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs
- Participate in training needed for existing and new systems as they come online
- Facilitate communications (needs, strategies, ideas, etc.) up and down the chain of command
- Other duties as assigned
What you need to be successful in this role:- General knowledge of Intelligent Transportation Systems (ITS) and traffic management standards
- Skilled in the use of Advanced Traffic Management Systems (ATMS) applications
- Ability to be calm and effective under pressure and in a variety of work conditions
- Geographic familiarity with regional roadway network
- Problem solving and critical thinking skill
- Effective interpersonal skills with emphasis on positive leadership
- Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
- Clear and proper oral and written communication
- Experience supervising others in high-stress work environments
- Ability and willingness to work rotating shifts
- Ability and willingness to work as designated Essential Personnel
- Ability and willingness to support as augmented staff to the Express Lanes Operations Center
Iteris anticipates paying a rate of $41.90.
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What's in it for you:- 401(k) with immediate matching and no vesting period
- Generous Paid-Time-Off [PTO] benefits
- Comprehensive medical, dental, and vision coverage
- Life insurance
- Medical reimbursement plans
- Disability coverage
- Education assistance program
