Affinity

4432 Director of Client Success

Affinity • $120K — $150K *
Springfield, VA 22153In-Person
Aerospace & Defense
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years supporting the U.S. Intelligence Community in program management or mission support.
  • Proven success in leading large programs with measurable outcomes and executive relationships.
  • Experience managing complex federal contracts and delivering mission-critical programs.
  • Strong grasp of IC acquisition processes and technology modernization initiatives.
  • Proficient in analyzing data to drive strategic decisions and improvements.
  • Solid people leadership skills with a focus on developing high-performing teams.
  • Hands-on experience in moving capabilities from concept to operational deployment.
  • Strong communication skills with an executive presence.

Responsibilities

  • Build and maintain executive-level relationships to identify mission impact opportunities.
  • Develop a comprehensive understanding of IC mission priorities and operational challenges.
  • Navigate classified environments to align technology solutions with mission needs.
  • Provide novel approaches to innovate government operations in policy and processes.
  • Analyze data and metrics to help clients solve problems and measure ROI.
  • Define capability gaps and desired outcomes with operational stakeholders.
  • Accelerate capacity development and reduce bureaucratic barriers for missions.
  • Establish processes for quicker deployment of emerging technologies.

Benefits

  • Comprehensive benefits package including health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Flexible work schedule and remote work options.
  • Professional development opportunities and training support.
Full Job Description
4432 Director of Client Success
4432 | Top Secret

Job Description:

OVERVIEW:

We are seeking a passionate and strategic Director of Client Success to lead our rapidly expanding Intelligence Community account. This role will oversee a portfolio of high-impact contracts, led by senior program managers, that help our clients adopt cutting-edge technology, operationalize innovation, and achieve mission outcomes faster and more effectively. You will lead a team as well as roll up your sleeves to execute on day-to-day client delivery. You will be accountable for achieving and exceeding client outcomes, driving measurable mission impact, and growing your account. You will build trusted relationships with senior IC leaders, anticipate emerging needs, and help them think differently to challenge the status quo.

GENERAL DUTIES:

Client Success

  • Build and maintain executive-level relationships across IC organizations to identify opportunities for mission impact and long-term strategic partnerships.
  • Develop a deep understanding of Intelligence Community mission priorities, operational challenges, technology roadmaps, and evolving national security requirements.
  • Navigate complex classified environments while aligning commercial technology solutions with mission needs and security requirements.
  • Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions.
  • Collect and analyze qualitative and quantitative data/metrics to help clients solve their toughest problems and identify outcomes and Return On Investment (ROI)
  • Work with operational stakeholders to define capability gaps, mission needs, and desired outcomes.
  • Accelerate rapid capability development and delivery of mission capabilities by reducing bureaucratic barriers, streamlining decision-making, and shortening acquisition timelines.
  • Establish repeatable processes that enable faster delivery of emerging technologies into operational use.

Business Growth

  • Develop and execute account growth strategies that expand the company presence across Intelligence Community agencies.
  • Identify, qualify, and help capture new opportunities
  • Partner with Business Development and Capture teams to develop account plans, competitive positioning, win strategies, and proposal support for strategic opportunities.
  • Leverage executive relationships to identify emerging mission needs and expand the company portfolio within Intelligence Community clients.

Contract Management

  • Ensure all client engagements are executed in accordance with Intelligence Community security policies, contractual requirements, and applicable federal regulations.
  • Translate strategic objectives into actionable plans, workflows, and performance metrics
  • Coordinate with program leadership to ensure appropriate cleared staffing and resource planning for classified and sensitive client engagements.
  • Manage delivery across multiple classified and unclassified engagements while maintaining high levels of client satisfaction, mission success, and target gross margins.

Leadership

  • Serve as a strategic leader for Dcode's Intelligence Community portfolio by identifying market trends, mission priorities, and emerging technology opportunities.
  • Mentor and develop direct reports and junior team members supporting Intelligence Community contracts, promoting excellence in client engagement and delivery, and strengthening the team's ability to operate in high-tempo, complex environments.
  • Foster a collaborative, innovative, and results-driven culture across the account.


REQUIRED QUALIFICATIONS:

  • 10+ years of experience supporting the U.S. Intelligence Community in program management, client delivery, business development, or mission support.
  • Demonstrated success leading large, multi-stakeholder programs with measurable mission outcomes and building executive-level relationships across one or more Intelligence Community agencies.
  • Experience managing complex, multi-million-dollar federal contracts and delivering mission-critical programs.
  • Strong understanding of Intelligence Community acquisition processes, security requirements, and technology modernization initiatives.
  • Skilled in analyzing qualitative and quantitative data to drive strategic recommendations and improvements.
  • Strong people leadership skills with experience managing and developing high-performing teams.
  • Demonstrated first hand experience in moving a capability from concept to operational deployment.
  • Executive presence and excellent written and verbal communication skills

CLEARANCE:

  • Active Top Secret minimum clearance


Job Details

City : Springfield, VA and Washington DC

State :

About Affinity

Affinity’s patented technology structures and analyzes millions of data points across emails, calendars, and third-party sources to offer users the tools they need to automatically manage their most valuable relationships, prioritize important connections, and discover untapped opportunities. Affinity uses artificial intelligence to analyze relationship strength and illuminate the best paths to warm introductions. The platform also offers a holistic view of users’ networks in a centralized, automatically updated database without any manual upkeep. Founded in 2014, Affinity is headquartered in San Francisco, California. Affinity has raised $120M to date and is backed by leading investors including Menlo Ventures, Advance Venture Partners, 8VC and MassMutual Ventures. It has over 2,700 customers in 70 countries, including venture capital firms such as Bain Capital Ventures and Kleiner Perkins, private equity firms such as SoftBank Group, investment bankers such as Woodside Capital Partners, financial services firms such as Fidelity Investments, real estate companies such as Tishman Speyer, insurers such as American Family Insurance and enterprises such as Nike, Qualcomm and Twilio. Affinity has been named in Fortune Magazine's Best Workplaces, Inc. Magazine's Best Workplaces and editor's number one pick, the Data Breakthrough Award, BIG Innovation Award and others.
Learn more about Affinity
Size
1,000 employees
Industry
Enterprise Technology
Founded
2014
* Ladders Estimates

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