26-64 Business Partner, Client Development

The Opportunity

This position is accountable for designing and delivering client development solutions that improve client understanding, adoption, and compliance across regulated technologies. As part of the Client Development team, the role shapes end -to -end client journeys by identifying friction points and developing embedded microlearning solutions that provide clear, timely, and actionable guidance. The position combines strategic thinking with hands on content creation to ensure learning is integrated into the flow of work and drives measurable behaviour change.

Status: Regular Full-Time, Included
Number of Positions: 1
Pay Grade: Grade 16 - Starting from $49.09 an hourLocation: Vancouver (Hybrid)Reports to: Leader, Client Development

As an Business Partner, Client Development

• This position is accountable for designing and delivering client development solutions that improve client understanding, adoption, and compliance across regulated technologies.

Principal Accountabilities

Client Enablement Strategy and Solution Design:
Identifies client friction points, behaviour gaps, problem definitions, and opportunities across the client journey and defines enablement solutions that improve client outcomes.

• Co-develops and evolves client journey strategies with internal partners.
• Identifies and prioritizes opportunities to improve client understanding, adoption, compliance, and overall client experience.
• Designs client enablement approaches that reduce friction, improve clarity, support successful task completion, and drive business and regulatory outcomes.
• Designs scalable client supports, guidance, tools, and communication approaches that improve consistency and effectiveness across client interactions.
• Ensures solutions are practical, sustainable, measurable, and embedded within key client touchpoints and workflows.

Client Guidance and Knowledge Solutions
Leads the development of client guidance and knowledge solutions that translate complex technical and regulatory information into clear, actionable support.

• Defines standards, formats, and best practices for scalable client enablement and knowledge delivery.
• Designs and develops plain language, scenario based, and client focused resources that support understanding and action.
• Develops and maintains reusable client assets and supports including embedded guidance, checklists, digital resources, walkthroughs, communications content, and knowledge tools.
• Ensures content and support are accessible, timely, relevant, and aligned to client needs, business priorities, and regulatory requirements.

Microlearning Strategy and Content Development:
Leads the development of microlearning solutions that translate complex technical and regulatory information into clear, actionable guidance.

• Defines microlearning standards, formats, and best practices
• Designs and develops scenario based, plain language learning solutions
• Creates and maintains reusable learning assets.
• Ensures content is accessible, timely, relevant, and aligned to client needs

Embedded Learning and Journey Integration:
Ensure learning solutions are integrated into key client touchpoints to support clients at the right moment in their journey.

• Embeds learning solutions into digital and communication channels including portal, website, notifications, and campaigns
• Works collaboratively with internal stakeholders to reinforce and scale solutions
• Aligns learning delivery with key client lifecycle moments such as onboarding, renewal, and compliance activities

Behaviour Change and Outcome Measurement:
Drives measurable improvements in client behaviour and outcomes through targeted enablement solutions.

• Defines success metrics related to adoption, confidence, compliance, and friction reduction
• Monitors and evaluates the effectiveness of solutions
• Uses insights to continuously refine and improve learning and enablement approaches

Client, Stakeholder and Industry Engagement:
Works with the Market Insight and Engagement Team to co-develop and deliver effective client solutions based on stakeholder and industry feedback.

• Collaborates with technical subject matter experts to ensure accuracy and relevance of solutions
• Partners with Digital Experience to align on integrated solution delivery
• Engages directly with clients, licensed contractors, certificate holders, industry associations, and external stakeholders to identify pain points, emerging needs, behaviour gaps, and opportunities for improvement across the client journey
• Builds and maintains relationships across internal teams, clients, and external stakeholders to support aligned, consistent, and client centered support approaches across TSBC
• Represents Client Development in client engagement activities, workshops, working groups, conferences, and industry discussions to gather insights and support organization wide initiatives
• Provides client perspective and strategic input into organizational initiatives, service changes, and digital experience improvements

Beyond the role:

• Compensation & Benefits - In full transparency, you can find our industry-competitive compensation information on our postings. For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.
• Learning & Development - We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
• Community & Wellness - We recognize and respect each other's diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
• Employee Resource Groups - We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we're passionate about.

If you are interested in this position, please apply online by June 12th at 4:00pm PST. To see a full list of our current opportunities or to learn more about working at Technical Safety BC, please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.