Full Job Description
As the primary liaison between IT Shared Services and one or more assigned departments, the IT Consultant (ITC) serves as the senior IT leader is responsible for ensuring client satisfaction relating to all IT services (IT Demand & Portfolio Management) and will indirectly report to a senior management. These positions will provide strategic advice and high-level assistance in support of critical systems used by Government to deliver services to Islanders. These positions will provide the day-to-day direction and planning required to ensure that these systems function in an effective and efficient basis by leading the activities of business application specialists and programmers in relation to system support standards.
Duties will include but are not limited to:
- Serving as the primary liaison between ITSS and assigned client departments(s). Maintaining a solid understanding of strategy, priorities, processes, finances, challenges and opportunities of departments and developing and maintaining a complete portfolio view of all departmental IT investments;
- Acting as the lead in the creation and maintenance of departmental IT strategy and associated roadmaps of IT Investments within the department(s) and providing product/application lifecycle management (governance, development and maintenance) of the systems;
- Planning, coordinating and supporting information systems delivery in Government including determining a recommended delivery approach and delivery environment, providing a project management service, developing an information manual documenting the use of Systems, assisting client departments in their business continuity plans, and troubleshooting systems problems and issues to ensure swift resolution and client satisfaction;
- Supervising the technical implementation delivery team by providing day to day leadership for ITSS staff; demonstrating best practices and strong technical capabilities to develop, program, and configure systems;
- Researching and writing Specification Documents, Request for Proposals (RFPs), Service Level Agreements (SLAs), and Contracts;
- Managing, monitoring and evaluating SLAs and Contracts to ensure responsibilities are fulfilled, service levels are achieved, changes are made as required, and problems are resolved;
- Other duties as required.
Minimum Qualifications:
- University Degree in Computer Science or related field such as Business Administration supplemented with relevant course work (Public Administration, Management Development, Human Resources Development, Business Analysis and Project Management);
- Demonstrated equivalencies will be considered;
- Extensive experience in Operational Management (IT System Administration, Application Management, Portfolio Management, Business Relationship Management, Contract & Vendor Management) preferably in public sector;
- Experience with developing business cases, request for proposals, funding proposals, contract and vendor management especially negotiating IT vendor contracts and managing service level agreements;
- Experience in business relationship management and dealing with clients on an executive or professional level;
- Experience with developing IT Roadmaps and IT Strategic Plans, working in a complex application environment and using multiple application program interfaces (API);
- Experience in maintaining software configuration management, dealing with application and middleware licensing and an understanding on how licensing models impact hardware infrastructure;
- Extensive experience in the management of business information systems, leading projects and supervising staff;
- Strong technical abilities in programming and system configuration, knowledge of management principles and practices related to the management of Information/Technology, Demand and Portfolio;
- Must have leadership and management skills including strong interpersonal, communication, strategic thinking, negotiating, planning, organizational, budget preparation and financial management;
- The successful applicant must provide a satisfactory Criminal Records Check prior to beginning employment;
- Applicants must have a good previous work and attendance record;
- Additional relevant education and experience will be considered an asset.
This competition may be used to fill future job vacancies.
Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.
Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to [redacted]. IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE. Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at www.jobspei.ca. Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone [redacted].
