Full Job Description
Your role at a glance
The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.
The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
What we are looking for
Key Roles and Responsibilities:
Develops creative approaches to keeping operational costs to a minimum, improves efficiency, and implements new strategies. Systems of responsibility include:
oMechanical responsibilities includes chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
oElectrical responsibilities includes electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
oFire Life Safety responsibilities includes wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
Tests performance of electromechanical assemblies and electronic voltmeters.
Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.
Inspects parts for surface defects.
Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
Aligns, fits or assembles component parts, using hand or power tools.
Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control.
Analyses systems to ensure best practices for both internal and external customers.
Provides feedback to relevant teams on the effectiveness of existing standards and processes.
Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades.
Works with relevant teams to track and complete an aggressive preventive and predictive maintenance program.
Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
Manages systems to avoid unplanned customer-impacting events.
Works with relevant teams to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
Performs other duties as assigned.
Ensures a regular, predictable attendance which is essential to satisfactory performance.
Knowledge, Skills and Attributes:
Understanding of the mechanical, electrical, and fire life safety systems used in a data centre environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems
Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems
Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal
Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
oChilled Water Systems
oLarge Centrifugal Chillers
oCooling Towers
oHeat Exchangers
oWater Treatment Systems
oVFD's and Pumps
oHVAC equipment
oCRAC/CRAH's
oHumidification Systems
oWater heaters
oWater/Air filters
oBMS and PLC Controls
oEmergency Standby Diesel Generator Systems
oFuel/Oil systems,
o480/277 and 208/120 electrical generation and distribution
oStatic UPS Systems
oDouble Interlock Pre-Action Systems
Excellent communication skills, both written and oral
Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
Ability to communicate effectively with customers and internal staff and effectively work in team environment
Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
Ability to learn quickly and address issues as they arise during normal working hours or after hours.
Ability to operate in and promote a rigorous process-driven team environment
Ability to logically analyze and solve problems
Ability to effectively multi-task multiple projects
Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)
Ability to operate electrical tools such as a multi-meter or infrared camera
Ability to operate a forklift
Must be comfortable working in a high stress, fast paced environment with shifting priorities.
Must be able to work on a shift which may require nights, holidays, and some weekends.
Possess critical thinking and complex problem solving skills
Academic Qualifications and Certifications:
Relevant high school diploma or equivalent required
Relevant advanced qualification or equivalent work related experience required
Relevant certifications such as:
oCPR/First Aid and NFPA70E Certification (can be gained during course of employment)
oPossession of an OSHA approved forklift certification or the ability to obtain one after hire is required
Required Experience:
Solid demonstrated experience in a similar role gained within a data centre facilities environment
Solid demonstrated experience in a mechanical/electrical position within critical facilities (preferably a data centre, hospital, semi-conductor, or power plant)
Relevant demonstrated experience as a critical facilities maintenance team leader
Solid demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
oChilled Water Systems
oLarge Centrifugal Chillers
oCooling Towers
oHeat Exchangers
oWater Treatment Systems
oVFD's and Pumps
oHVAC equipment
oCRAC/CRAH's
oHumidification Systems
oWater heaters
oWater/Air filters
oBMS and PLC Controls
oEmergency Standby Diesel Generator Systems
oFuel/Oil systems,
o480/277 and 208/120 electrical generation and distribution
oStatic UPS Systems
oDouble Interlock Pre-Action Systems
Compensation Pay Range
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $39.57 - $56.54 and is eligible for overtime pay in accordance to local state and federal 'Wage and Hour' requirements.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
