Senior Digital Platform Support EngineerThe Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform's first dedicated service owner, you will build its support model from the ground up - establishing processes, controls, and documentation - while partnering with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability.
Key Responsibilities- Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization's Service Maturity Model
- Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives
- Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic
- Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures
- Lead incident management, root cause analysis, and service restoration for critical business applications
- Apply monitoring, observability, and automation to proactively improve platform reliability
- Train and enable existing team members to support the platform
- Support the team's broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai
RequirementsRequired Qualifications- Bachelor's degree with 5-7+ years of relevant experience
- 5+ years of hands-on AWS experience
- Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms
- Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations
Benefits- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
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Salary expectations: 145,000-150,000 per annual
