Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$95K - $130K *

Transform customer success by leading operational service delivery, ensuring client satisfaction, and driving engagement across teams. Collaborate with stakeholders to enhance post-sales experiences a...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $130K *

Shape the future of customer success by leading operational service delivery for strategic clients. Collaborate across teams to enhance customer health, resolve issues, and ensure a seamless post-sale...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $130K *

Join a team that's dedicated to enhancing customer success by managing post-sales operations, ensuring service excellence, and driving improvements across cross-functional teams to deliver a seamless...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $130K *

Champion customer success by leading post-sales operations, ensuring service excellence, and driving engagement across teams to enhance client satisfaction and retention in a dynamic, collaborative en...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $130K *

Accelerate progress at the forefront of customer success by leading operational service delivery for strategic clients. Collaborate across teams to enhance customer health, resolve issues, and ensure...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $130K *

Champion customer success by leading operational service delivery for strategic clients. Collaborate across teams to ensure customer health, resolve issues, and enhance post-sales experiences, driving...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $130K *

Shape customer success by leading operational service delivery, ensuring client satisfaction, and driving engagement across teams to enhance post-sales experiences and protect customer health in a dyn...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $130K *

Join a team that's dedicated to enhancing customer success through effective service management, ensuring operational excellence, and fostering strong relationships with strategic clients in a dynamic...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $130K *

Take ownership of customer success by leading service delivery, ensuring client satisfaction, and coordinating cross-functional teams to enhance post-sales experiences and drive operational excellence...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$185K - $200K *

Lead strategy and execution for customer retention and growth across key accounts. Collaborate with cross-functional teams to enhance relationships, establish metrics, and drive partnership success. S...

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$238K - $280K *

Unlock potential by leading a high-performing Enterprise Accounts team to drive customer success through strategic relationship management, operational excellence, and scaled adoption of AI products a...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $110K *

The Customer Success Manager at Rilla will be responsible for ensuring a smooth onboarding experience for clients and driving their long-term success with the conversation intelligence software. This...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Empower customer success by leading a global team, enhancing relationships, and driving retention strategies. Collaborate with executives to shape customer advocacy and operational excellence, ensurin...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $95K *

Shape the future of our customer relationships through data-driven optimizations, enhancing client experiences and securing annual renewals by managing accounts and improving product recommendations b...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $90K *

Help us optimize customer success by leveraging your expertise to build strong partnerships, drive growth, and ensure satisfaction while enabling organizations to achieve their business objectives and...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$214K - $252K *

Shape the future of customer success by leading a high-performing team, driving AI adoption, and enhancing enterprise relationships. Collaborate cross-functionally to optimize customer health and rete...

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $200K *

Transform customer success and support by leading a dynamic team to enhance retention and expansion strategies. Collaborate with executives to build infrastructure and drive growth for 2,100+ accounts...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Legal & Accounting

$180K - $220K *

Pioneer a global customer success practice, driving outcomes and growth through strategic partnerships and innovative playbooks, while enhancing client relationships and expanding account value...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$137K - $205K *

Transform customer relationships by leading a team to enhance account management, drive product adoption, and ensure client success in the healthcare sector, fostering growth and retention across dive...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Champion client success by leading support operations for financial institutions. Drive team performance, enhance client satisfaction, and ensure seamless platform operations through effective communi...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Transform healthcare partnerships by serving as a strategic partner to executives, driving retention and expansion while fostering trusted relationships across health systems. Lead initiatives that al...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$175K - $225K *

Lead the charge in transforming customer success strategies, ensuring maximum value realization and engagement. Drive growth and retention through innovative post-sale experiences while managing a hig...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Grow your career with a dynamic customer success team driving retention, adoption, and expansion in the SMB market. Lead strategic initiatives and ensure customer satisfaction while managing key relat...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform the Customer Success landscape by leading a dedicated team to enhance customer journeys, drive retention, and establish best practices that ensure exceptional experiences and measurable outc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Join a team that's dedicated to empowering SMB accounts through seamless automation, enhancing customer journeys, and resolving escalations efficiently, while collaborating across departments to ensur...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.