Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$176K - $196K *

Champion merchant success by leading a team to optimize operations, drive revenue growth, and enhance customer experience through strategic partnerships and data-driven insights. Collaborate cross-fun...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$158K - $176K *

Champion merchant success by leading a team to optimize operations, drive revenue growth, and enhance customer experience through strategic partnerships and data-driven insights...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$158K - $176K *

Join a dynamic team to drive merchant success through operational excellence and revenue growth. Lead Customer Success Managers, optimize performance, and foster strategic partnerships to enhance cust...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$100K - $120K *

Elevate client satisfaction and drive measurable value by leading strategic relationships with employers and partners. Own account lifecycles, deliver insights, and engage executives to foster growth...

Seattle, WARemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $120K *

Empower healthcare organizations by enhancing product adoption and customer satisfaction. Drive relationship management, assess account health, and collaborate with technical teams to optimize the val...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Join a dynamic team as a strategic leader driving growth in the home health and hospice sectors. This role emphasizes direct sales, leveraging existing relationships, and developing new business oppor...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$104K - $176K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower clinician success by leading operations that enhance onboarding, performance, and workflow efficiency. Collaborate across teams to identify risks, implement data-driven solutions, and ensure a...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Empower customer success by building strategic partnerships with enterprise clients. Leverage your expertise to enhance workflows, drive product adoption, and collaborate with cross-functional teams t...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$283K - $425K *

Optimize total rewards strategies by leading compensation and benefits initiatives. Drive automation and AI integration to enhance HR delivery and facilitate effective talent retention and attraction...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$283K - $425K *

Drive total rewards innovation through strategies in compensation and benefits while leveraging AI and automation to enhance HR operations and attract top talent globally. Collaborate with leadership...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $95K *

Support our clients as trusted advisors, maximizing impact through innovative learning solutions. Leverage your expertise to drive user adoption, enhance customer satisfaction, and unlock growth poten...

Toronto, ONIn-Person

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $180K *

Lead the charge in enhancing client success by building strategic relationships, driving collaboration across teams, and delivering exceptional service to a diverse portfolio of key health industry cl...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $110K *

Lead a Partner Success team to enhance partner engagement and drive product adoption, ensuring exceptional partner experiences and contributing to business growth through data-driven strategies in a c...

Ottawa, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$103K - $153K *

Drive client success by enhancing value through strategic partnership management. You will own client relationships, ensuring renewed engagement and identifying growth opportunities in a fast-paced B2...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$103K - $153K *

Drive client success by enhancing adoption and relationship management, leading growth initiatives to maximize Net Revenue Retention while collaborating closely with the Product Team to align feedback...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$103K - $153K *

Accelerate client success by managing relationships, driving adoption, and expanding revenue opportunities. Own a client portfolio with a focus on outcomes and value delivery, ensuring clients achieve...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$87K - $110K *

Engage with customers to ensure their success through onboarding, training, and support. Build strong relationships, manage inquiries, and collaborate with teams to enhance customer satisfaction and d...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$115K - $130K *

Take ownership of enterprise accounts, driving customer success through tailored strategies, training, and support. Collaborate cross-functionally to enhance processes and foster growth, ensuring clie...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$300K - $400K *

Elevate customer success by leading implementations, enhancing service quality, and driving operational excellence. This role focuses on ensuring effective delivery and customer experience post-sale...

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$300K - $400K *

Help us drive exceptional customer experiences post-sale by owning implementations, support, and service delivery. Collaborate with cross-functional teams to enhance client satisfaction, improve reten...

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$300K - $400K *

Drive customer success and operational excellence in a fast-paced multi-product growth environment. Lead end-to-end service delivery, implementation, and support, ensuring strong client retention and...

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $170K *

Inspire customer success by managing enterprise accounts, enhancing satisfaction, and driving growth through strategic collaboration across teams. Focus on maximizing retention and product adoption wh...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate customer experience by leading a high-performing support team. Drive operational excellence, mentor talent, and champion AI tools to enhance service delivery across global markets while naviga...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate customer support excellence by leading a high-performing team, driving operational rigor, and leveraging AI tools to enhance service delivery. Foster talent development and navigate complex wo...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.