Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Analyst Senior, Product Technical Support
$80K - $95K *
Elevate customer support by resolving complex technical issues, managing escalations, and enhancing processes. Collaborate with teams to ensure high-quality service and continuous improvement in suppo...
Today
Analyst Senior, Product Technical Support
$80K - $95K *
Empower clients by leveraging your banking expertise to enhance customer experiences. Collaborate with teams to resolve inquiries, troubleshoot issues, and support product quality, ensuring operationa...
Today
$80K - $95K *
Join a team that's dedicated to enhancing MRO testing activities, ensuring system functionality, and supporting deployment solutions. Leverage your expertise in IT systems testing and contribute to a...
Today
$70K - $100K *
Transform your career by joining a dynamic team that resolves complex product issues for clients in the financial technology sector. Collaborate across departments to enhance customer satisfaction and...
1 week ago
$107K - $141K *
Transform data management by leading internal IT projects, enhancing systems, and optimizing processes. Collaborate with teams to analyze data, implement solutions, and support diverse operational nee...
Reposted 1 week ago
$80K - $95K *
Elevate your career as a Technical Support Engineer, solving complex technical challenges and enhancing the customer experience while collaborating with Product and Engineering teams to deliver except...
Reposted 2 weeks ago
$120K - $143K *
Join a team that's redefining user support in enterprise environments. Lead technical initiatives, resolve complex issues, and collaborate with stakeholders to enhance end-user computing solutions acr...
Today
$80K - $95K *
Lead the charge in delivering exceptional technical solutions and support. Manage diverse projects, troubleshoot complex issues, and foster client relationships while working autonomously to ensure su...
2 days ago
$120K - $145K *
Drive exceptional customer experiences by resolving complex technical issues while collaborating with cross-functional teams. Thrive in a fast-paced environment that values problem-solving and custome...
4 weeks ago
$95K - $115K *
Join a team that's dedicated to delivering exceptional IT operations and support. Lead a skilled team, collaborate with senior management, and drive strategic IT initiatives to enhance service deliver...
2 days ago
$75K - $100K *
Join a team that's dedicated to safeguarding information systems. As an IT Security Analyst, you'll conduct audits, implement security protocols, and respond to incidents, ensuring robust protection a...
1 week ago
$77K - $98K *
Deliver exceptional Level II technical support for hardware and software issues. Collaborate with team members and independently resolve user inquiries, enhance user experience, and manage asset recor...
4 weeks ago
$77K - $98K *
Empower users by providing Level II technical support for hardware and software, addressing inquiries with expertise while managing assets and collaborating on projects. Foster a culture of service ex...
4 weeks ago
$100K - $130K *
Help us optimize sales operations by providing essential support to our sales team, ensuring accurate order processing, exceptional customer service, and effective collaboration across departments to...
2 weeks ago
$90K *
Transform IT infrastructure by developing full-stack applications and managing databases. Collaborate with stakeholders to enhance processes, conduct testing, and implement new systems while ensuring...
1 week ago
Senior Consultant - Data & Technology Analysis & Solutions
$120K - $140K *
Shape the future of data-driven decision-making by leading transformative consulting projects that connect innovative technologies with organizational strategies to deliver actionable insights and sup...
4 weeks ago
$80K - $95K *
Transform client experiences by providing first-level technical support, managing projects, and collaborating with IT teams to resolve issues across diverse technologies and platforms, ensuring seamle...
3 weeks ago
Client Support Engineer II - Stamford
$80K - $90K *
Support our clients by providing exceptional onsite IT assistance, troubleshooting diverse technologies, and ensuring seamless communication. Collaborate with teams to deliver high-quality service whi...
Today
$95K - $115K *
Unlock your potential by leading innovative healthcare solutions that enhance patient care and operational efficiency. Collaborate with teams to design, implement, and optimize systems, ensuring effec...
1 week ago
Federal Network Support Engineer (Tier 2) - Day
$95K - $115K *
Unlock your potential as a senior expert providing essential 24x7 support for complex federal network architectures, ensuring operational excellence and delivering cutting-edge networking solutions in...
Reposted 3 weeks ago
$102K - $131K *
Lead initiatives to optimize mechanical and electrical systems, driving process improvements and technical excellence while providing expert troubleshooting and maintenance support across complex oper...
Reposted 1 week ago
Application Support Engineer - Mid Level
$93K - $179K *
Advance operational excellence by providing Tier 2 support for critical applications. Collaborate with cross-functional teams to troubleshoot incidents, enhance system reliability, and drive improveme...
2 weeks ago
Application Support Engineer - Mid Level
$93K - $179K *
Empower operational excellence by providing advanced technical support for critical applications. Collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and ensure...
3 weeks ago
$95K - $115K *
Unlock potential by managing IT systems and infrastructure, ensuring optimal performance, and leading application deployments. Collaborate with teams to design secure, scalable environments while main...
1 week ago
$80K - $95K *
Lead the charge in providing advanced IT support and maintaining critical technology systems for corporate and field operations, ensuring reliability, security, and efficiency across diverse environme...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.