Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Elevate customer support by resolving complex technical issues, managing escalations, and enhancing processes. Collaborate with teams to ensure high-quality service and continuous improvement in suppo...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Empower clients by leveraging your banking expertise to enhance customer experiences. Collaborate with teams to resolve inquiries, troubleshoot issues, and support product quality, ensuring operationa...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team that's dedicated to enhancing MRO testing activities, ensuring system functionality, and supporting deployment solutions. Leverage your expertise in IT systems testing and contribute to a...

Today

  •   5 - 7 years exp.  •   Business Services

$70K - $100K *

Transform your career by joining a dynamic team that resolves complex product issues for clients in the financial technology sector. Collaborate across departments to enhance customer satisfaction and...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$107K - $141K *

Transform data management by leading internal IT projects, enhancing systems, and optimizing processes. Collaborate with teams to analyze data, implement solutions, and support diverse operational nee...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Elevate your career as a Technical Support Engineer, solving complex technical challenges and enhancing the customer experience while collaborating with Product and Engineering teams to deliver except...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $143K *

Join a team that's redefining user support in enterprise environments. Lead technical initiatives, resolve complex issues, and collaborate with stakeholders to enhance end-user computing solutions acr...

Today

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Lead the charge in delivering exceptional technical solutions and support. Manage diverse projects, troubleshoot complex issues, and foster client relationships while working autonomously to ensure su...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Drive exceptional customer experiences by resolving complex technical issues while collaborating with cross-functional teams. Thrive in a fast-paced environment that values problem-solving and custome...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to delivering exceptional IT operations and support. Lead a skilled team, collaborate with senior management, and drive strategic IT initiatives to enhance service deliver...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $100K *

Join a team that's dedicated to safeguarding information systems. As an IT Security Analyst, you'll conduct audits, implement security protocols, and respond to incidents, ensuring robust protection a...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$77K - $98K *

Deliver exceptional Level II technical support for hardware and software issues. Collaborate with team members and independently resolve user inquiries, enhance user experience, and manage asset recor...

4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$77K - $98K *

Empower users by providing Level II technical support for hardware and software, addressing inquiries with expertise while managing assets and collaborating on projects. Foster a culture of service ex...

4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $130K *

Help us optimize sales operations by providing essential support to our sales team, ensuring accurate order processing, exceptional customer service, and effective collaboration across departments to...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K *

Transform IT infrastructure by developing full-stack applications and managing databases. Collaborate with stakeholders to enhance processes, conduct testing, and implement new systems while ensuring...

Oshawa, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $140K *

Shape the future of data-driven decision-making by leading transformative consulting projects that connect innovative technologies with organizational strategies to deliver actionable insights and sup...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Transform client experiences by providing first-level technical support, managing projects, and collaborating with IT teams to resolve issues across diverse technologies and platforms, ensuring seamle...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

Support our clients by providing exceptional onsite IT assistance, troubleshooting diverse technologies, and ensuring seamless communication. Collaborate with teams to deliver high-quality service whi...

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock your potential by leading innovative healthcare solutions that enhance patient care and operational efficiency. Collaborate with teams to design, implement, and optimize systems, ensuring effec...

Chicago, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$95K - $115K *

Unlock your potential as a senior expert providing essential 24x7 support for complex federal network architectures, ensuring operational excellence and delivering cutting-edge networking solutions in...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $131K *

Lead initiatives to optimize mechanical and electrical systems, driving process improvements and technical excellence while providing expert troubleshooting and maintenance support across complex oper...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$93K - $179K *

Advance operational excellence by providing Tier 2 support for critical applications. Collaborate with cross-functional teams to troubleshoot incidents, enhance system reliability, and drive improveme...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$93K - $179K *

Empower operational excellence by providing advanced technical support for critical applications. Collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and ensure...

San Antonio, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Unlock potential by managing IT systems and infrastructure, ensuring optimal performance, and leading application deployments. Collaborate with teams to design secure, scalable environments while main...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in providing advanced IT support and maintaining critical technology systems for corporate and field operations, ensuring reliability, security, and efficiency across diverse environme...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.