IT Infrastructure Specialist

IT Infrastructure Specialist

Tracking Code: req2268

Faculty/Department: Information Technology (IT) Services Department

Number of Positions: 1

Appointment Type: Full-Time Continuing

Hours of Work: 35 hours per week

Salary Range: Level 9 - Starting Salary, Step 1 $90,525

Posting Date: October 13, 2026

Closing Date: November 2, 2026 (11:59 pm EST)

Job Summary: Gather requirements from stakeholders to develop full-stack applications and databases for managing critical processes. Conduct testing and project management to implement new systems without disrupting operations. Capture and transform data from enterprise systems and third-party tools to enable metrics and insights. Generate automated reports through web interfaces for various teams. Identify trends in service usage, budget forecasting, and capacity planning for the infrastructure lifecycle. Provide technical consultation on research projects, including infrastructure, database administration, report generation, and programming. Explore new technologies and plan resource usage, including cloud migration. Create documentation, instruct clients, and troubleshoot tier-three issues. Administrate server applications and install operating system patches and software upgrades with minimal downtime.

Responsibilities/accountabilities:

1. Researching, consulting and recommending suitable technology for client needs

• Collaborate with users to understand their hardware needs and ensure they have the necessary tools throughout the hardware lifecycle.
• Understand short- and long-term technology trends.
• Ensure that the TELE program continues to benefit students, faculty, and staff at Ontario Tech.

2. Proof of Concept and Piloting New Technologies

• Research, test, and implement new solutions to enhance the TELE program, including user group pilots.
• Explore alternative imaging solutions and software deployment systems, including cloud-based virtualization tools like Moka5, VMWare Horizon, and Citrix.

3. DUO MFA Administrator

• Manage the DUO application
• Assist in establishing accounts for new users.
• Respond to Cherwell trouble tickets for end-user support
• Test and release updated versions of the DUO Mobile App

4. System Management

• Conducted high-level system administration on server applications and installed critical patches and software upgrades with minimal user impact and downtime.
• Develop comprehensive documentation and provide expert instruction to users on system usage, supporting client devices on multiple platforms, including Windows, Mac, Linux, iOS, and Android.
• Remediate security risks identified to safeguard systems and data from external and internal threats.
• Execute backup strategies to minimize the risk of data loss and ensure the continuity of operations in case of a system failure or disaster.
• Collaborate with the procurement team to secure and maintain essential system licenses, ensuring the ongoing availability of critical software tools and services.
• Monitor system health proactively, troubleshoot issues promptly, and use technical expertise to resolve problems before they affect users.

5. Development and Testing

• Design, develop, and maintain full-stack applications and databases for various university departments, including software and hardware requests and identity management reporting.
• Create and manage comprehensive test environments for internal and external testing, ensuring seamless deployment of new features with minimal downtime.
• Integrate web-based applications with enterprise systems, databases, and third-party applications, enhancing data insights and streamlining processes.
• Engineer complex system solutions to support institutional objectives, leveraging information architecture and process design to automate or enhance existing processes.

6. Data Stewardship, Analysis and Reporting

• Administer and architect databases, optimize queries, and manage ETL processes for efficient data processing and analysis
• Design and maintain reporting applications, create customized reports, and automate data transfers to improve efficiency.
• Capture and analyze historical data for trend reporting, auditing, and accurate forecasting for budgeting and resource planning.
• Identify future needs, expand databases, and develop infrastructure budgets to meet evolving business requirements.

Required Skills:

• A solid understanding of programming languages, databases, and software development frameworks.
• Familiarity with testing processes and methodologies is essential for ensuring the quality of the delivered software. This includes knowledge of test planning, test case development, and automated testing tools.
• Proactive about improving processes, identifying bottlenecks, and suggesting enhancements.
• Staying updated with industry trends and emerging technologies brings improvements to existing applications.
• Effective communication is vital for coordinating activities between various stakeholders, including developers, testers, product owners, and clients.
• Strong project management skills are crucial for overseeing IT projects. This includes defining project scope, setting objectives and timelines, resource planning, risk management, and ensuring timely delivery.
• Strong problem-solving abilities, analytical thinking, and attention to detail for troubleshooting developed applications and dashboards.

Required Education:

• Completion of a university program consisting of four academic years
• An equivalent combination of education and related experience may be considered

* Verification of Academic credentials may be required

Required Experience:

• Over 3 years and including 5 years

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until November 2, 2026 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university's policies which may also be found on our website https://ontariotechu.ca and which may be amended from time-to-time.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 11/23/2026