Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$135K - $145K *
Elevate our mission by leveraging your expertise in Linux systems to support and optimize enterprise solutions, ensuring high performance and reliability in sophisticated environments through automati...
Reposted 3 weeks ago
$90K - $110K *
Join a team that's dedicated to bridging technical solutions with customer engagement. This role empowers you to support pre- and post-sales technical guidance, drive product adoption, and enhance cus...
3 weeks ago
$136K - $174K *
Transform cloud infrastructure by designing, implementing, and managing Azure services. Collaborate with teams to enhance security, automate workflows, and optimize performance while ensuring complian...
1 week ago
Enterprise Customer Success Manager II
$111K - $168K *
Empower industry leaders by becoming a trusted partner in their success. Work cross-functionally to enhance customer operations and drive value through innovative solutions. This role offers growth po...
Reposted 3 weeks ago
Staff Dry Etch Process Engineer
$130K - $155K *
Innovate advanced plasma etch processes for photonic devices, enhancing yield and manufacturability. Collaborate with cross-functional teams to drive technology development and operational excellence...
5 days ago
Staff Dry Etch Process Engineer
$120K - $145K *
Join a team that's at the forefront of photonic device fabrication, optimizing dry etch processes to enhance performance and yield. Collaborate across disciplines to drive innovation and operational e...
5 days ago
Software Engineer, Customer Success
$147K - $220K *
Engineer innovative solutions in data processing, enhancing customer success through automation and AI. Collaborate on product validation and support, ensuring seamless deployment and operation of ent...
2 weeks ago
Software Engineer, Customer Success
$196K - $292K *
Champion customer success by developing automation tools and workload assets for product validation and support, leveraging AI to enhance efficiency and reduce issue resolution time in data processing...
2 weeks ago
Software Engineer, Customer Success
$170K - $253K *
Champion customer success by developing automation tools and workload assets for product validation and support, ensuring seamless deployment and operation of data processing products while leveraging...
2 weeks ago
$95K - $115K *
Unlock potential by supporting the design and development of power electronics systems. Collaborate with teams to ensure cost-effective solutions, verify performance, and contribute to technical docum...
1 week ago
Senior Forward Deployed Engineer
$120K - $145K *
Lead customer engagement through technical discovery and deployment, integrating AI solutions while collaborating with Sales, Product, and Engineering teams. Drive implementation efficiency and bridge...
3 weeks ago
$306K - $500K+*
Lead a team of engineers to enhance our Kubernetes data management platform, focusing on security and excellence. Collaborate with cross-functional teams to deliver innovative features while mentoring...
2 weeks ago
Sr Product Manager, Technical - Enterprise GenAI Tools & Platforms
$130K - $236K *
Join a team that's driving innovation in GenAI platforms, managing product lifecycles, and enhancing employee experiences. Collaborate with cross-functional teams to deliver impactful features that al...
6 days ago
Sr Product Manager, Technical - Enterprise GenAI Tools & Platforms
$130K - $236K *
Take ownership of the GenAI platforms and MCP server requests, managing the product lifecycle and feature roadmap. Collaborate with cross-functional teams to drive innovation, enhance employee experie...
6 days ago
Software Development Engineer, Customer Experience and Business Trends
$143K - $194K *
Lead the development of innovative software solutions that enhance user experiences, drive data insights, and ensure robust security. Collaborate with cross-functional teams to deliver high-quality ap...
1 week ago
IT Systems Operations Engineer
$98K - $154K *
Unlock potential by providing critical support for Linux and Windows systems. Take ownership of troubleshooting, repairs, and documentation while collaborating with engineering teams to enhance operat...
1 week ago
$110K - $130K *
Drive technical assurance and due diligence for high-density data center infrastructure. Assess systems, validate designs, and collaborate with specialists to ensure operational readiness and reliabil...
1 week ago
$152K - $221K *
Champion innovative solutions by leveraging your technical expertise to bridge customer needs with product capabilities, ensuring seamless deployment and adoption of complex systems while driving impa...
1 week ago
Software Development Engineer, AWS Security Communications
$143K - $194K *
Champion the design and development of scalable software systems that enhance security communications workflows, collaborating across teams to deliver impactful solutions that prioritize customer outc...
4 days ago
Senior Communications Engineer
$126K - $190K *
Lead the charge in advancing tactical communications systems, providing technical expertise and strategic guidance to enhance interoperability across military platforms and domains, while collaboratin...
3 weeks ago
Technical Support Engineer - Agentforce & Data 360
$80K - $150K *
Join a team that's committed to customer success through innovative AI-driven solutions. As a support engineer, you'll leverage your technical expertise to ensure premium customer experiences and reso...
Reposted 1 week ago
Senior Software Engineer - Bruin Platform Integration
$145K - $165K *
Champion the evolution of customer integration by designing and delivering the Bruin SDK, public APIs, and an innovative developer experience portal. Elevate the integration marketplace with seamless...
Reposted 2 weeks ago
Site Reliability Engineer, Enterprise Technology Services
$120K - $145K *
Transform the reliability of systems by collaborating with application teams to automate operations, optimize infrastructure, and resolve complex issues in a fast-paced environment, ensuring seamless...
Reposted 2 weeks ago
Senior Global Product Manager, Enabling Technologies
$120K - $145K *
Lead strategic product initiatives in advanced surgical technologies, driving development and commercialization efforts. Collaborate with cross-functional teams to enhance orthopedic outcomes and proc...
2 weeks ago
$110K - $130K *
Champion cloud operations by developing automation solutions and managing support tickets. Leverage expertise in AWS, GCP, and Generative AI to enhance efficiency and troubleshoot issues in a dynamic...
Today
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.