We are hiring for a
Senior Cloud IT Support I opportunity.
Role: Senior Cloud IT Support
Location: Remote
Position: 1
Work Arrangement: Remote
Candidate Requirements: Public Trust clearance is required.
Role OverviewWe are seeking a Senior Cloud IT Support I professional with knowledge of cloud engineering, AWS, GCP, Generative AI, Large Language Models (LLMs), Infrastructure as Code (IaC), and automation. The ideal candidate will support cloud operations, develop automation solutions, complete operational tasks, and manage customer support tickets efficiently.
Required Skills- Cloud engineering experience or knowledge of AWS and Google Cloud Platform (GCP).
- Understanding of Generative AI (GenAI) and Large Language Models (LLMs).
- Knowledge of Infrastructure as Code (IaC).
- Cloud operations automation skills.
- Ability to troubleshoot cloud operations issues and manage customer support requests.
- Strong analytical and problem solving skills.
Key Responsibilities- Develop automation solutions to streamline cloud operations.
- Execute day to day cloud operations tasks across supported cloud environments.
- Support cloud engineering activities involving AWS and GCP.
- Assist with automation initiatives involving IaC and GenAI/LLM technologies.
- Review, troubleshoot, and resolve customer support tickets related to cloud operations.
- Track support requests and ensure timely resolution of operational issues.
- Follow established cloud operations procedures and support processes.
Expected Deliverables- Customer support tickets handled and resolved according to established support procedures.
- Cloud operations tasks completed efficiently.
- Automation solutions developed to support cloud operations.
Education RequirementBachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field is preferred.
Our Perks and BenefitsOur benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.
We also offer:
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Continuous Skill Based Development and Career Advancement Opportunities
