Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$110K - $130K *

Unlock potential by leading full-cycle recruiting to attract top technical talent in a fast-paced environment. Collaborate closely with hiring teams and utilize innovative sourcing strategies to enhan...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$107K - $173K *

Architect the future of enterprise technology infrastructure, leading strategic initiatives to enhance operational excellence and secure, scalable platforms. Drive performance metrics and build high-p...

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $155K *

Transform customer relationships and drive design wins by leveraging technical expertise and business acumen. Support OEM clients through the design cycle while empowering their product innovation and...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $155K *

Transform customer interactions by leveraging technical expertise to drive business growth, manage key relationships, and provide application support while collaborating across teams in a dynamic sale...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $155K *

Join a team that's driving business growth and technical leadership in our Foil Division. You'll empower customers through design cycles, managing relationships and uncovering new opportunities in a d...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $155K *

Elevate your career by driving design wins and customer success as you support innovative products in a dynamic territory. Join a collaborative team that values technical leadership and strategic cust...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $155K *

Collaborate with engineers and customers to drive technical solutions and expand business opportunities. This role blends engineering acumen with customer engagement, fostering relationships to delive...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $155K *

Grow your career by driving design wins and supporting customer applications while building key relationships and expanding business in a collaborative, customer-facing environment...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$77K - $176K *

Drive innovative RF network solutions by leveraging advanced technical expertise and mentoring team members. Collaborate on architectural blueprints and tackle complex challenges in network performanc...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Engineer innovative RF network solutions, leveraging advanced technical expertise to enhance network performance and mentor team members. Collaborate on architectural blueprints and tackle complex cha...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$70K - $140K *

Collaborate to support and enhance critical production applications, ensuring seamless operations and automation. Engage in troubleshooting, process improvement, and user education while thriving in a...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$175K - $185K *

Shape the future of product marketing by crafting compelling narratives and strategies. Collaborate with cross-functional teams to translate technical capabilities into impactful content and drive suc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $185K *

Shape the customer narrative for a tech platform by collaborating with cross-functional teams. Drive product marketing initiatives, conduct market research, and create compelling content to effectivel...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $165K *

Contribute to the transformation of customer experience through hands-on development and delivery of the NICE CXone WFM software platform, leveraging both technical and consulting expertise to drive c...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $108K *

Join a dynamic team to enhance aerospace testing processes through innovative design and maintenance of test systems. Collaborate across disciplines to ensure reliability and efficiency in equipment...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $108K *

Elevate aerospace testing capabilities by designing, maintaining, and optimizing test systems. Collaborate across teams to ensure reliability and efficiency in complex mechanical and electronic system...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $115K *

Elevate system performance by ensuring optimal operation of In-Building DAS and managed networks. Collaborate with teams to troubleshoot, analyze data, and meet client expectations while managing mult...

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Empower operational excellence as a Lead Platform Support Engineer, overseeing system reliability while mentoring support engineers and collaborating with development teams to ensure seamless deployme...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Take ownership of technical integration and quality control across disciplines, ensuring TFO designs are consistent, comply with specifications, and are construction-ready while mentoring junior engin...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $227K *

Innovate cutting-edge SATCOM solutions as a systems engineer, tackling diverse technical challenges. Collaborate with a top-tier team to enhance signal intelligence capabilities through engineering, i...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Elevate your career by leading innovative mechanical designs for radar systems. Collaborate with multidisciplinary teams to enhance performance and reliability while ensuring compliance with industry...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $110K *

Join our team as you implement change requests and troubleshoot connectivity issues. You'll work with advanced networking technologies, ensuring seamless operations and customer satisfaction while par...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$81K - $122K *

Join a team that's shaping the future of semiconductor assembly by driving innovative applications engineering projects, optimizing processes, and enhancing product development in a collaborative labo...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Join a team that's transforming healthcare through scalable AWS cloud infrastructure. As a Senior DevOps Engineer, you'll design, automate, and optimize cloud environments, collaborating with cross-fu...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform application deployment by collaborating with teams to streamline processes, enhance automation, and ensure high-quality releases across environments while mentoring junior members and drivin...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.