Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$94K - $198K *
Provide expert technical support for global equipment deployment, ensuring seamless installation and configuration of systems. Lead initiatives, mentor junior staff, and coordinate logistics to enhanc...
3 days ago
Engineering Manager, Sustaining & Lifecycle
$110K - $198K *
Join a team that's driving innovation in HVAC engineering by leading product evolution and mentoring talent. You'll tackle complex challenges, enhance product performance, and ensure quality standards...
6 days ago
Sales Engineer (Channels, North America)
$110K - $130K *
Elevate partner success by leading technical enablement and support for North American channel partners. Drive strategic initiatives, manage Proof of Concepts, and bridge communication between partner...
2 days ago
Systems Engineer, AI Experience
$110K - $135K *
Lead the development and maintenance of data classification policies, ensuring effective metadata tagging and permission enforcement across workflows. Engage in automating sensitive data discovery and...
1 week ago
Systems Engineer, AI Experience
$120K - $145K *
Lead the charge in developing and maintaining data classification policies, ensuring effective metadata tagging and permission enforcement across workflows while integrating advanced data governance s...
1 week ago
Senior Technical Recruiter, Data Center Infrastructure
$110K - $130K *
Build exceptional infrastructure teams by identifying and engaging top talent across data center operations and engineering. Partner with leadership to develop innovative sourcing strategies and enhan...
1 week ago
Senior Software Engineer, Cloud Customer Tooling
$170K - $205K *
Champion innovation in internal tooling, driving technical vision and collaboration across teams to enhance user experience and operational efficiency within a dynamic AI-focused cloud platform...
2 days ago
$110K - $130K *
Transform customer experiences by leveraging advanced observability and AI technologies. Collaborate with sales and engineering teams to drive technical solutions, optimize value, and enhance enterpri...
4 days ago
$80K - $95K *
Engage with customers to implement and integrate our platform, leveraging technical expertise to troubleshoot issues, design solutions, and enhance operational efficiency while collaborating across te...
Today
Senior Design Engineer, Broadcast, XTG
$100K - $125K *
Lead innovative design solutions as a Senior Design Engineer, transforming client needs into actionable broadcast system designs. Collaborate with global teams, mentor junior engineers, and ensure pro...
4 days ago
Integration Engineer (Early Career)
$80K - $95K *
Optimize cloud and network solutions by working collaboratively on 5G Core deployments, leveraging your technical expertise to enhance customer confidence and operational efficiency within our innovat...
Reposted 2 days ago
SRE L1/L2 Support/Cloud Platform Ops Engineer
$80K - $95K *
Unlock the potential of AI-driven operations by monitoring GPU clusters, responding to incidents, and providing critical insights that enhance automation. Your expertise will shape the future of data...
1 week ago
HPC Infrastructure System Administrator
$88K - $105K *
Contribute to high-performance computing sustainment by managing multi-vendor servers and clusters. Engage in system administration, troubleshooting, and optimization while collaborating with skilled...
1 week ago
$110K - $130K *
Take ownership of quality assurance for features, ensuring robust testing and collaboration across teams. Drive risk-based planning, automation, and continuous delivery in a fast-paced environment, su...
2 weeks ago
Director of Production Engineering
$110K - $130K *
Drive excellence in manufacturing processes from NPI to high-volume production. Lead engineering teams to enhance quality, cost, and efficiency while ensuring compliance with industry standards and fo...
1 week ago
$135K - $150K *
Lead the charge in complex IT infrastructure projects, from planning to execution. Drive Microsoft 365 migrations, enhance security, and provide advanced troubleshooting support while collaborating wi...
1 week ago
$80K - $95K *
Lead the charge in resolving complex customer issues by bridging support and engineering. Collaborate with teams to investigate, troubleshoot, and advocate for customer needs while enhancing technical...
1 week ago
$110K - $130K *
Lead a dynamic Service Desk team to enhance IT support operations, drive service excellence, and foster a culture of continuous improvement while managing critical incidents and strategic initiatives...
1 week ago
$95K - $115K *
Transform your career by leading comprehensive testing initiatives across diverse projects. Collaborate with teams to develop and execute master test plans, ensuring quality and reliability in system...
Today
$85K - $100K *
Unlock potential as an On-Site Technical Project Engineer, bridging client teams and managing FSM data for autonomous vehicles, ensuring quality, timely delivery, and effective communication through p...
3 weeks ago
$85K - $100K *
Champion the technical delivery of an FSM data program, acting as the on-site liaison between client teams and a distributed authoring group, ensuring precision and quality in procedure validation thr...
3 weeks ago
$95K - $115K *
Transform quality assurance in retail by leading testing strategies and driving best practices. Collaborate with teams to ensure robust test coverage and enhance solutions, while mentoring junior engi...
3 weeks ago
$92K - $110K *
Lead the charge in ensuring quality assurance for innovative POS solutions, driving testing strategies and collaborating with cross-functional teams to enhance the retail experience through comprehens...
3 weeks ago
$120K - $145K *
Transform the future of aviation technology by driving innovative cloud solutions that enhance FAA operations, ensuring safety and efficiency in the aviation sector while collaborating with diverse te...
3 weeks ago
$100K - $120K *
Contribute to the operational excellence of data centers across multiple regions. Lead a dedicated team in maintaining high standards of service delivery, ensuring safety and efficiency while fosterin...
2 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.