Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$90K - $97K *
Join a team that's dedicated to ensuring optimal data center operations. As a Site Engineer II, you'll leverage your expertise in mission-critical systems to maintain high availability and compliance...
2 weeks ago
$80K - $95K *
Transform data center operations by ensuring optimal performance of critical systems. Leverage your expertise in electrical or mechanical engineering to maintain uptime, enhance safety, and support co...
3 weeks ago
$105K - $125K *
Innovate thermal solutions for networking servers and data storage products. Lead design, analysis, and validation of cooling technologies while collaborating with cross-functional teams to enhance pr...
5 days ago
$105K - $125K *
Lead the charge in thermal architecture and design for cutting-edge cooling solutions in server and data storage technologies. Collaborate across teams and ensure compliance with standards, while inno...
Reposted 2 weeks ago
$114K - $191K *
Lead the charge in product engineering by owning mechanical product families, driving yield improvements, and ensuring quality compliance while collaborating with cross-functional teams to meet projec...
6 days ago
$137K - $205K *
Optimize global network services by engineering scalable solutions, ensuring reliability and compliance in FedRAMP environments. Collaborate across teams to enhance performance, automate processes, an...
1 week ago
$80K - $95K *
Join a team that's driving innovation in product development. You'll lead projects from concept to production, collaborating with cross-functional teams to create cutting-edge solutions while ensuring...
3 weeks ago
$165K - $175K *
Lead the technical pre-sales process for complex enterprise data solutions, collaborating with sales teams to design, demonstrate, and deliver impactful investment intelligence services across the Asi...
Reposted 3 weeks ago
$70K - $120K *
Engineer cutting-edge hardware validation processes, ensuring optimal performance and reliability of server components. Collaborate with cross-functional teams to troubleshoot and enhance system archi...
1 week ago
$120K - $180K *
Unlock potential by leading endpoint management and security initiatives. Drive zero touch deployment, mentor IT support, and ensure compliance across devices in a dynamic, collaborative environment...
2 weeks ago
$86K - $198K *
Advance your career by developing innovative software solutions using Java and other languages. Collaborate with a skilled team to transform client requirements into impactful results while enhancing...
Today
$86K - $198K *
Champion innovative software solutions as a Senior Full Stack Developer, leveraging your expertise to tackle complex challenges and enhance system functionality in a dynamic, agile environment...
5 days ago
$94K - $198K *
Lead comprehensive network deployment initiatives, ensuring seamless equipment fulfillment and installation across global locations while mentoring junior technicians and maintaining operational excel...
2 days ago
$94K - $198K *
Provide expert technical support for global equipment deployment, ensuring seamless installation and configuration of systems. Lead initiatives, mentor junior staff, and coordinate logistics to enhanc...
3 days ago
Engineering Manager, Sustaining & Lifecycle
$110K - $198K *
Join a team that's driving innovation in HVAC engineering by leading product evolution and mentoring talent. You'll tackle complex challenges, enhance product performance, and ensure quality standards...
6 days ago
Sales Engineer (Channels, North America)
$110K - $130K *
Elevate partner success by leading technical enablement and support for North American channel partners. Drive strategic initiatives, manage Proof of Concepts, and bridge communication between partner...
2 days ago
Systems Engineer, AI Experience
$110K - $135K *
Lead the development and maintenance of data classification policies, ensuring effective metadata tagging and permission enforcement across workflows. Engage in automating sensitive data discovery and...
1 week ago
Systems Engineer, AI Experience
$120K - $145K *
Lead the charge in developing and maintaining data classification policies, ensuring effective metadata tagging and permission enforcement across workflows while integrating advanced data governance s...
1 week ago
Senior Technical Recruiter, Data Center Infrastructure
$110K - $130K *
Build exceptional infrastructure teams by identifying and engaging top talent across data center operations and engineering. Partner with leadership to develop innovative sourcing strategies and enhan...
1 week ago
Senior Software Engineer, Cloud Customer Tooling
$170K - $205K *
Champion innovation in internal tooling, driving technical vision and collaboration across teams to enhance user experience and operational efficiency within a dynamic AI-focused cloud platform...
2 days ago
$110K - $130K *
Transform customer experiences by leveraging advanced observability and AI technologies. Collaborate with sales and engineering teams to drive technical solutions, optimize value, and enhance enterpri...
3 days ago
$80K - $95K *
Engage with customers to implement and integrate our platform, leveraging technical expertise to troubleshoot issues, design solutions, and enhance operational efficiency while collaborating across te...
Today
Senior Design Engineer, Broadcast, XTG
$100K - $125K *
Lead innovative design solutions as a Senior Design Engineer, transforming client needs into actionable broadcast system designs. Collaborate with global teams, mentor junior engineers, and ensure pro...
4 days ago
Integration Engineer (Early Career)
$80K - $95K *
Optimize cloud and network solutions by working collaboratively on 5G Core deployments, leveraging your technical expertise to enhance customer confidence and operational efficiency within our innovat...
Reposted 2 days ago
SRE L1/L2 Support/Cloud Platform Ops Engineer
$80K - $95K *
Unlock the potential of AI-driven operations by monitoring GPU clusters, responding to incidents, and providing critical insights that enhance automation. Your expertise will shape the future of data...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.