Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$100K - $120K *

Join a team that's redefining internal tools for sourcing RFPs, leveraging modern technology and AI. Collaborate with diverse stakeholders while driving rapid experimentation and platform development...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining internal tools for sourcing RFPs, leveraging modern technology and AI. Collaborate with diverse stakeholders while driving rapid experimentation and platform development...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $155K *

Unlock your potential by owning the technical sales process for enterprise security solutions. Collaborate with Account Executives to drive impactful outcomes and influence the growth of the Solutions...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$169K - $233K *

Join a team that's shaping the future of security solutions by developing partner-led offerings, providing technical enablement, and optimizing partner experiences to enhance security postures and dri...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Accelerate progress at the forefront of quality engineering by ensuring compliance with ISO standards, driving continuous improvement, and fostering collaboration across teams to enhance product relia...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $89K *

Engage as a frontline ERP Software Support Engineer, providing vital technical support, troubleshooting, and user training for internal systems. Collaborate with teams to maintain software functionali...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$150K - $170K *

Advance your career by leading commissioning activities across projects, ensuring quality and efficiency while managing client relationships and mentoring junior engineers. Embrace travel opportunitie...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $170K *

Lead the charge in commissioning critical electrical systems, ensuring optimal performance in high-stakes environments. Drive project execution, engage stakeholders, and mentor junior engineers while...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $170K *

Lead critical commissioning projects, ensuring systems perform optimally. Collaborate with teams to solve complex challenges and drive outcomes in high-stakes environments while mentoring junior engin...

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $170K *

Lead the charge in commissioning critical electrical systems across diverse projects. Drive technical solutions, manage project lifecycles, and engage stakeholders to ensure optimal performance in hig...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$108K - $130K *

Drive the development of innovative medical products for the Defense Health Agency, collaborating with military and industry leaders to enhance Warfighter health. Support product management and regula...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $160K *

Drive technical leadership in complex aerospace programs, overseeing requirements development, system design, integration, and testing. Collaborate with stakeholders to ensure successful project execu...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock potential by leveraging your K-12 facilities management expertise to drive strategic sales initiatives, lead impactful demos, and shape product evolution while representing the company at indus...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Grow your career with a role that combines K-12 facilities expertise and pre-sales skills to lead strategic demos, influence product development, and represent the company at industry events, enhancin...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$109K - $180K *

Join a team that's redefining sourcing strategies for infrastructure categories. You'll lead end-to-end sourcing, collaborate with cross-functional teams, and drive cost savings while managing supplie...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $208K *

Advance your career by developing robust automated test solutions for server products. Collaborate with cross-functional teams to enhance manufacturing quality and efficiency while leveraging cutting...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $198K *

Develop innovative software solutions for signaling data transmission, leveraging extensive technical expertise and mentoring team members. Collaborate in a dynamic environment to tackle complex chall...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Unlock your potential in a dynamic engineering role, bridging customer needs with innovative solutions. Engage in hands-on problem-solving and technical support while fostering strong relationships in...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Reimagine cloud infrastructure as you build and operate scalable systems that empower product teams. Ensure reliability and speed in a dynamic environment, supporting enterprise-scale solutions for Fo...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to ensuring optimal data center operations. As a Site Engineer II, you'll support mission-critical infrastructure, enhance operational procedures, and maintain high availa...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $97K *

Join a team that's dedicated to ensuring optimal data center operations. As a Site Engineer II, you'll leverage your expertise in mission-critical systems to maintain high availability and compliance...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Transform data center operations by ensuring optimal performance of critical systems. Leverage your expertise in electrical or mechanical engineering to maintain uptime, enhance safety, and support co...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$105K - $125K *

Innovate thermal solutions for networking servers and data storage products. Lead design, analysis, and validation of cooling technologies while collaborating with cross-functional teams to enhance pr...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$105K - $125K *

Lead the charge in thermal architecture and design for cutting-edge cooling solutions in server and data storage technologies. Collaborate across teams and ensure compliance with standards, while inno...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$114K - $191K *

Lead the charge in product engineering by owning mechanical product families, driving yield improvements, and ensuring quality compliance while collaborating with cross-functional teams to meet projec...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.