Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$100K - $120K *
Join a team that's redefining internal tools for sourcing RFPs, leveraging modern technology and AI. Collaborate with diverse stakeholders while driving rapid experimentation and platform development...
5 days ago
$110K - $130K *
Join a team that's redefining internal tools for sourcing RFPs, leveraging modern technology and AI. Collaborate with diverse stakeholders while driving rapid experimentation and platform development...
5 days ago
Senior Solutions Engineer, Central
$130K - $155K *
Unlock your potential by owning the technical sales process for enterprise security solutions. Collaborate with Account Executives to drive impactful outcomes and influence the growth of the Solutions...
5 days ago
Systems Engineer (PreSales) - SLED - New England
$169K - $233K *
Join a team that's shaping the future of security solutions by developing partner-led offerings, providing technical enablement, and optimizing partner experiences to enhance security postures and dri...
1 week ago
$80K - $95K *
Accelerate progress at the forefront of quality engineering by ensuring compliance with ISO standards, driving continuous improvement, and fostering collaboration across teams to enhance product relia...
3 weeks ago
$80K - $89K *
Engage as a frontline ERP Software Support Engineer, providing vital technical support, troubleshooting, and user training for internal systems. Collaborate with teams to maintain software functionali...
Reposted 6 days ago
Senior Electrical Commissioning Project Engineer - Data Center
$150K - $170K *
Advance your career by leading commissioning activities across projects, ensuring quality and efficiency while managing client relationships and mentoring junior engineers. Embrace travel opportunitie...
4 days ago
Senior Electrical Commissioning Project Engineer - Data Center
$150K - $170K *
Lead the charge in commissioning critical electrical systems, ensuring optimal performance in high-stakes environments. Drive project execution, engage stakeholders, and mentor junior engineers while...
4 days ago
Senior Electrical Commissioning Project Engineer - Data Center
$130K - $170K *
Lead critical commissioning projects, ensuring systems perform optimally. Collaborate with teams to solve complex challenges and drive outcomes in high-stakes environments while mentoring junior engin...
4 days ago
Senior Electrical Commissioning Project Engineer - Data Center
$150K - $170K *
Lead the charge in commissioning critical electrical systems across diverse projects. Drive technical solutions, manage project lifecycles, and engage stakeholders to ensure optimal performance in hig...
6 days ago
Senior Product Management Support Specialist- 3690954
$108K - $130K *
Drive the development of innovative medical products for the Defense Health Agency, collaborating with military and industry leaders to enhance Warfighter health. Support product management and regula...
1 week ago
$130K - $160K *
Drive technical leadership in complex aerospace programs, overseeing requirements development, system design, integration, and testing. Collaborate with stakeholders to ensure successful project execu...
3 weeks ago
$80K - $95K *
Unlock potential by leveraging your K-12 facilities management expertise to drive strategic sales initiatives, lead impactful demos, and shape product evolution while representing the company at indus...
1 week ago
$80K - $95K *
Grow your career with a role that combines K-12 facilities expertise and pre-sales skills to lead strategic demos, influence product development, and represent the company at industry events, enhancin...
1 week ago
Senior Sourcing Engineer, Infrastructure
$109K - $180K *
Join a team that's redefining sourcing strategies for infrastructure categories. You'll lead end-to-end sourcing, collaborate with cross-functional teams, and drive cost savings while managing supplie...
1 week ago
Senior Manufacturing Test Development Engineer
$104K - $208K *
Advance your career by developing robust automated test solutions for server products. Collaborate with cross-functional teams to enhance manufacturing quality and efficiency while leveraging cutting...
1 week ago
$86K - $198K *
Develop innovative software solutions for signaling data transmission, leveraging extensive technical expertise and mentoring team members. Collaborate in a dynamic environment to tackle complex chall...
2 days ago
Applications Engineer (Dallas, TX)
$80K - $95K *
Unlock your potential in a dynamic engineering role, bridging customer needs with innovative solutions. Engage in hands-on problem-solving and technical support while fostering strong relationships in...
5 days ago
Senior Staff Platform Engineer
$135K - $160K *
Reimagine cloud infrastructure as you build and operate scalable systems that empower product teams. Ensure reliability and speed in a dynamic environment, supporting enterprise-scale solutions for Fo...
Yesterday
$80K - $95K *
Join a team that's dedicated to ensuring optimal data center operations. As a Site Engineer II, you'll support mission-critical infrastructure, enhance operational procedures, and maintain high availa...
2 weeks ago
$90K - $97K *
Join a team that's dedicated to ensuring optimal data center operations. As a Site Engineer II, you'll leverage your expertise in mission-critical systems to maintain high availability and compliance...
2 weeks ago
$80K - $95K *
Transform data center operations by ensuring optimal performance of critical systems. Leverage your expertise in electrical or mechanical engineering to maintain uptime, enhance safety, and support co...
3 weeks ago
$105K - $125K *
Innovate thermal solutions for networking servers and data storage products. Lead design, analysis, and validation of cooling technologies while collaborating with cross-functional teams to enhance pr...
5 days ago
$105K - $125K *
Lead the charge in thermal architecture and design for cutting-edge cooling solutions in server and data storage technologies. Collaborate across teams and ensure compliance with standards, while inno...
Reposted 2 weeks ago
$114K - $191K *
Lead the charge in product engineering by owning mechanical product families, driving yield improvements, and ensuring quality compliance while collaborating with cross-functional teams to meet projec...
6 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.