Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$75K - $97K *

Join a dynamic R&D team to support medical device product design and testing. Utilize your technical skills to ensure compliance, troubleshoot issues, and contribute to innovative solutions that enhan...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join a team that's shaping the future of defense simulation. As a Systems Engineer, support the TASD program through requirements development, data analysis, and collaborative modeling to enhance our...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$87K - $119K *

Drive operational excellence by leading a Technical Support team, ensuring top-tier service delivery and SLA adherence while managing high-priority incidents and fostering cross-functional collaborati...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower advisory teams by driving platform adoption and enhancing client outcomes through hands-on engagement and workflow optimization. Collaborate cross-functionally to ensure measurable success and...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join the forefront of innovation in data center customer deployments. Oversee installations and manage power distribution across complex environments, ensuring seamless integration and optimal perform...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$91K - $170K *

Grow your career with a global team focused on engineering and implementing security solutions across multi-cloud and on-premise environments, ensuring compliance and innovation while collaborating wi...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$60K - $107K *

Help us optimize technical support across desktop, telecom, and network systems. Collaborate with regional teams to ensure timely resolution of issues, manage service requests, and enhance customer sa...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in transforming healthcare challenges into innovative, user-friendly products. Collaborate with cross-functional teams to enhance patient access and streamline workflows, driving impac...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform the future of systems engineering by leading the development and maintenance of software requirements specifications. Collaborate on system design and interface definitions while ensuring co...

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$165K - $200K *

Drive operational excellence by ensuring network reliability for AI workloads globally. Lead incident response and automation efforts while collaborating with cross-functional teams to enhance monitor...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Elevate technical performance by leading field deployments and maintenance, mentoring junior engineers, and ensuring high-quality service delivery through proactive fault management and adherence to e...

5 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$165K - $200K *

Elevate your career by supporting global network infrastructure reliability and optimizing AI workload operations. Contribute to incident response, automation, and observability in a fast-paced, hands...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $200K *

Champion operational excellence by ensuring production reliability of global network infrastructures, driving automation, and enhancing incident response for high-scale AI workloads across diverse env...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Join a team that's redefining security solutions through innovative design and technical expertise. Lead presales efforts, collaborate with partners, and deliver tailored solutions while driving custo...

3 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$99K - $132K *

Champion the Premium Support experience by guiding diverse customers through complex technical challenges. Utilize your expertise to provide consultative advice and technical insights, partnering acro...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$99K - $132K *

Serve as a key technical advisor to diverse customers, delivering consultative guidance on product use, configuration, and integration. Collaborate across functions to resolve complex issues and enhan...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Join our dynamic team to support Reproductive Health customers by installing, maintaining, and repairing scientific instrumentation. Build strong relationships while ensuring top-notch service across...

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$168K - $227K *

Empower innovation by leading technical engagements for custom AI model optimization. Collaborate with customers to define success metrics, architect scalable systems, and mentor teams, driving impact...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Manage and optimize cloud infrastructure solutions on Azure, focusing on Kubernetes and CI/CD pipelines. Collaborate with cross-functional teams to enhance production services, ensuring high availabil...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Empower your career by tackling complex infrastructure challenges across diverse client environments. Leverage your technical expertise to resolve escalations, manage migrations, and enhance system re...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to delivering exceptional service as a Field Service Engineer. Leverage your expertise in PET/NUC/CT modalities to troubleshoot, repair, and enhance customer satisfaction...

Houston, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead advanced troubleshooting and repair of medical equipment, ensuring customer satisfaction through service excellence. Collaborate with teams, mentor junior engineers, and drive initiatives to enha...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Lead the installation, maintenance, and troubleshooting of complex medical equipment, ensuring exceptional service and customer satisfaction. Collaborate with teams to drive operational excellence and...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $133K *

Lead the design and validation of complex systems, ensuring compliance with regulatory standards while collaborating with cross-functional teams to drive innovative solutions and maintain high-quality...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.